My last account was hacked into, so dakota told me to create a new one.
I explained it all in an introduction thread that can be found here:
https://www.cardschat.com/forum/intros-foreign-languages-8/new-silverslugger33-141331/
To answer the other comments, I have already tried uninstalling and then reinstalling. My account was hacked because someone on this site sent me a fake link that gave them my password for CC, which was the same as the password for my account on full tilt, and so they changed the email address and password for both. I'm presuming that on FT, they have since withdrawn or transferred all of the money.
Unfortunately, FT's support has been absolutely useless, incredibly unresponsive, and generally horrible.