full tilt issues.

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yasudab

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when i login to full tilt, it says that washington players are not allowed to play. however, i am in california. then when i try to play it says i am restricted from playing. I emailed their support and later i was able to play. but then a couple of hours later, i got that same message about washing players not being able to play and i cant play again. I emailed full tilt but they dont respond. Has anyone else had this issue? Why doesnt full tilt respond?
 
PattyR

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wait awhile...it can take them days to get back to you
 
josephs333

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You also might want to call the help desk and get them to look into your account info. to see if someone has hacked into your account.
 
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yasudab

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still havent received a response

anyone else have lackluster response from full tilt???
 
Poker Orifice

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5days is pretty slow for sure. FTP is known for slow response though... still, 5days seems more than usual.
Biggest peeve about that site...support sucks! (most of the time)
 
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josephs333 said:
You also might want to call the help desk and get them to look into your account info. to see if someone has hacked into your account.
Click to expand...

help desk? What 'help desk'?? Call? You mean like a 'phone number'? Where??
'IF' someone hacked into his/her account, why would it be saying 'Washington residents are not allowed to play'?
 
TheKAAHK

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josephs333 said:
You also might want to call the help desk and get them to look into your account info. to see if someone has hacked into your account.
Click to expand...

Call the help desk? Have you ever dealt with FTP support before? Unless I missed somehting recently, there is no phone # to call, and email correspondence with them takes a long time.

I seriously doubt OP's account was hacked.

to the OP: In your account details, are you listed as residing in Washington? If so, then this may be the problem. You're probably recieving the default message sent ot all Washington players. OR, the local server you are getting your service from is based in Washington.

In any case, you're just going to have to be patient. FTP Support is known for taking it's sewwt ass time in responding to anything.
 
REI53

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FTP support is really terrible...so you probabily have to w8 few days...my advice to you is to send a pm to some ftp mod (there are some on 2+2 like FTPDoug) and explain your problem to him.
 
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David G

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This has to do with your ISP (Internet service provider) for some reason you are assigned or routed through a WA IP address.

I HAVE heard of this happening to a guy in Vegas, it took him a while to work it out with FTP and honestly you are better off calling your ISP and asking them to change your IP or getting a new ISP.

In fact FTP will tell to go this route before they cave on whatever they finally do to fix your personal situation. Because this is just an automated function from FTP's software, I don't think it's an easy fix for them and before they give you the personal attention you probably require, they will tell you they can't help you and to talk to or change your ISP.

Sucks, but I thought I'd spend my time trying to help you. You can deal with the run around as well obviously. gl
 
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David G

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REI53 said:
FTP support is really terrible...so you probabily have to w8 few days...my advice to you is to send a pm to some ftp mod (there are some on 2+2 like FTPDoug) and explain your problem to him.
Click to expand...
I had one problem with ftp's support over two years ago, it was when they were having cashout problems. Since then they've always gotten to me within a day and now with black card support I've never waited more then an hour and have had a reply in under 5 mins before.

They are def getting better.
 
suit2please

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I have to agree with David, this is an ISP issue and Full Tilt isn't to blame. For some reason your IP address is connected to Washington, your ISP should be able to fix this pretty quick and easily.

I've used a netbook with verizon wireless service here in NH, and Ive seen it show up as a California IP address, ISPs are weird like that.
 
DetroitJimmy

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I longest I have had to wait for a reply from them is 2 days. LOL about a phone #:).
 
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David G said:
This has to do with your ISP (Internet service provider) for some reason you are assigned or routed through a WA IP address.

I HAVE heard of this happening to a guy in Vegas, it took him a while to work it out with FTP and honestly you are better off calling your ISP and asking them to change your IP or getting a new ISP.

In fact FTP will tell to go this route before they cave on whatever they finally do to fix your personal situation. Because this is just an automated function from FTP's software, I don't think it's an easy fix for them and before they give you the personal attention you probably require, they will tell you they can't help you and to talk to or change your ISP.

Sucks, but I thought I'd spend my time trying to help you. You can deal with the run around as well obviously. gl
Click to expand...


This sounds quite likely. I too have heard of others who weren't residing in Wash. but had similiar situation.
 
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David G said:
I had one problem with ftp's support over two years ago, it was when they were having cashout problems. Since then they've always gotten to me within a day and now with black card support I've never waited more then an hour and have had a reply in under 5 mins before.

They are def getting better.
Click to expand...

Very subtle 'brag post' imo. ;)
 
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