Full Tilt Customer Service

I made a deposit on Full Tilt on 12/28 and noticed on 12/30 that they took the money out twice. I have sent several emails since then, and haven't gotten anything but a general reponse that they are "investigating". Has anyone else had a similar thing happen?

I think I had this happen once on my first deposit... Is this your first deposit? If so then it is a "hold" to ensure that the money is there.... Only one deposit will actually come out once the money has cleared. They second charge wil dissapear.
I would still double check with them to make sure.