My Full Tilt account suspended since 1 month, is it normal?

My Full Tilt account suspended for 1 month, is it normal?

Hi,

I play on full tilt since march 2010. my nick : p82s
I had no problem with deposits and withdraw since the 18th may where i received this mail :

"Hello,

Your Full Tilt Poker account has been temporarily suspended pending verification of your identity.

Please send scanned, clear copies of the following documents to security@fulltiltpoker.com:

1) Photo ID:
One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry.

2) Proof of Address:
One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.

...

Thank you for your cooperation.

Regards,

XXX
Security
Full Tilt Poker "

So in the same day, I sent them a scanned copy of my ID and my phone bill. Until today, one month later, they didn't even answer me. I wrote to them several times to ask some news but it seems that they are too busy...

And my account is still suspended for "id verification" : I can't play and I can't cash out the money (5,600$)

I'm really desapointed by this room.
Do you know how long it can last?
and is there someone of you whom it happened?

Here's a screenshot of my account :

Contact them again, send them another time the ID.
Phone them...

Neoblast said:

Contact them again, send them another time the ID.
Phone them...

Click to expand...

I already wrote to them several time. They never answered.
And of course they have no phone number.

I think there is really a matter with Full tilt customer service...

Luckily I dont have alot in my account because I dont have a drivers license and lost my passport with no need to get a new one.

crazy stuff....customer service I would think should handle this quickly and efficiently with that amount of money in your account

jimmyjames1713 said:

crazy stuff....customer service I would think should handle this quickly and efficiently with that amount of money in your account

Click to expand...

it can't be nor "quickly" neither "efficiently": i sent them my id and phone bill the 18th may.... almost one month

never had this problem so i couldent really tell ya alot, other than just keep on to them and they should reply within a day or 2 all depends, they usaly reply within like 3/4 hours thats the longest i have waited, so this seems very strange to me

wow this is pretty weird, you have a nice ammount in your account

but im sure full tilt is legit and they will get back to you soon...

i've never heard of anyone experiancing this kind of thing before

keep us update please!

Yikes, that is a good amount of money, what stakes do you play!? None of my business. lol If they sent you an email with a case number (and even if they didn't) send them an email every day. If you have not, it's likely slid down the list, and they no longer see it. Send them something every day. In the subject, say '3rd request', '4th request', '5th request' etc. And yes, please keep us informed of any update. This is not normal for them. Some people complain it takes a whole day for them to reply, but in my experience, it's usually within a couple hours.

Damn i wish i had 5k to cash out !! LOL good luck trying to get your $

I suspect something is not right.

If I had that much money in an account I couldn't get to I'd be contacting them every day....I agree with marginal. Strange things are afoot at the Circle K.

lektrikguy said:

If I had that much money in an account I couldn't get to I'd be contacting them every day....I agree with marginal. Strange things are afoot at the Circle K.

Click to expand...

Quite a few people have been contacted to verify their ID. I am not sure the average of how long it takes for them to verify it, and it may depend on what set off the red flag.
Did you aquire that amount in a very short period of time?
Did you deposit maybe using someone else's debit or credit card?
Do you regularly play the same games with the same person or persons?
It could be many things they are looking into.

As suggested above I would send a polite email everyday.
Also when sending the email I am not positive on this but you may need to send it to security@fulltilt.com instead of support@fulltilt.com.

Divebitch said:

Yikes, that is a good amount of money, what stakes do you play!? None of my business. lol If they sent you an email with a case number (and even if they didn't) send them an email every day. If you have not, it's likely slid down the list, and they no longer see it. Send them something every day. In the subject, say '3rd request', '4th request', '5th request' etc. And yes, please keep us informed of any update. This is not normal for them. Some people complain it takes a whole day for them to reply, but in my experience, it's usually within a couple hours.

Click to expand...

When i started to play on full tilt in march, I was playing SNG 22$. Later, in april until now I m playing sng 55$ or 109$. I won about 9k.
I'm in sharkscope leaderboards. I was 8th in the "holdem 9-10 seated 36/100$ total profit" but now i'm 15th cause i can't play since 18th may.

Hate to tell you but this doesn't look good. When FT takes this long to respond that means they are doing some serious security checks on you. To hit the top 10 leaderboard for your buy in level basicly as soon as you got on the site is sending them some red flags.

If you are sure that you didnt do anything wrong then you will just have to wait it out. But are you SURE you didn't do something wrong? Maybe even by mistake like have some sort of forbidden software open or anything?

lektrikguy said:

If I had that much money in an account I couldn't get to I'd be contacting them every day....I agree with marginal. Strange things are afoot at the Circle K.

Click to expand...

yeah i agree too. another person who joins this forum and then is getting a hard time by a poker site.. but it occurs to me, perhaps they suspect you of multi accounting, or someone else is using your ip adress/computer? if you want people to here to help you, you need to tell the whole story.

bhood1776 said:

Hate to tell you but this doesn't look good. When FT takes this long to respond that means they are doing some serious security checks on you. To hit the top 10 leaderboard for your buy in level basicly as soon as you got on the site is sending them some red flags.

If you are sure that you didnt do anything wrong then you will just have to wait it out. But are you SURE you didn't do something wrong? Maybe even by mistake like have some sort of forbidden software open or anything?

Click to expand...

No software. but sometime i get mad when bad beated, so i say some thing like "lucky fish" or "nh lucky donkey"
But the day ftp suspended my account, i was bad beated in a 109$ sng and bubbled. And a player that plays often the same SNG that me said "bye idiot french frog", he always tell me this kind of racist things. I got mad and insult his mother... I know I should'nt have. Next time I ll save a screenshot of his chat to report it to support. but if it s because of that, they should block my chat and that's it. no?

Ya this is not a chat issue...it's more.

Multi accounting? Collusion?
Do you have any more accounts?

Let me get this right, you open an account in March, 2010,

in the 8 weeks that follow, you have no troubles with deposits or withdrawls..

You win monies playing $22 to $109 SNG's.

I smell collusion. They probably do too.

I hope that you are not guilty of anything and that it gets cleared up. I suspect otherwise though.

11% ROI with $9k profit from 1400 games played and an 89% ability rating according to Sharkscope.

Effexor said:

Let me get this right, you open an account in March, 2010,

in the 8 weeks that follow, you have no troubles with deposits or withdrawls..

You win monies playing $22 to $109 SNG's.

I smell collusion. They probably do too.

I hope that you are not guilty of anything and that it gets cleared up. I suspect otherwise though.

Click to expand...

Yes, winning money playing 55$ or 109$ SNG. So what?
If someone wins, then he's suspected of collusion?

wow i would be soooo upset, not being able to get my poker fix.
it's a connumdrum.............gl

No rakeback deals?

If you have contact your rakeback provider.