My Full Tilt account suspended for 1 month, is it normal?
I play on full tilt since march 2010. my nick : p82s
I had no problem with deposits and withdraw since the 18th may where i received this mail :
Your Full Tilt Poker account has been temporarily suspended pending verification of your identity.
Please send scanned, clear copies of the following documents to firstname.lastname@example.org:
1) Photo ID:
One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry.
2) Proof of Address:
One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.
Thank you for your cooperation.
Full Tilt Poker "
So in the same day, I sent them a scanned copy of my ID and my phone bill. Until today, one month later, they didn't even answer me. I wrote to them several times to ask some news but it seems that they are too busy...
And my account is still suspended for "id verification" : I can't play and I can't cash out the money (5,600$)
I'm really desapointed by this room.
Do you know how long it can last?
and is there someone of you whom it happened?
Here's a screenshot of my account :