Here is my reply from FTP. Guess my days of playing for money over there are over.
Thanks for writing in.
After a review into your account I can confirm that your account lost the aforementioned funds during what can be considered a 'foreign login' and occurred using a computer you have not utilized in the past. During this login approximate ..... was lost on the tables in legitimate hands. That is, the funds were not deliberately lost to a specific player in a fraudulent manner.
To further understand this issue, we kindly ask you to answer the following questions if applicable:
1) Have you given your login information to a family member or friend?
2) Have you given your login information to any third party websites?
3) Do you often leave the 'Remember Password' button checked?
4) Have you recently downloaded any third party software (data mining programs, e-books etc.)?
Finally, regarding any potential reimbursement I'm afraid we will not be able to refund you the money. From our perspective the money was lost in legitimate hands to legitimate players. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity.
Do not let our denial of reimbursement function as any slight to you as a customer. We are by no means insinuating that you are putting in a false claim or attempting to defraud Full Tilt Poker
. However, please know that compromised accounts are never the result of any security issues on the part of Full Tilt Poker. Almost always a logical explanation can be deduced after examining the off-site activity of any given username.
As your account has been compromised on multiple occasions, please be advised your computer may be compromised. At this time, we strongly suggest you run the latest spyware and anti-virus programs on your computer and/or have a reputable professional inspect your computer for malicious software.
For security measures, we have suspended the basic functionality (play, chat, transfer etc.) of the account pending confirmation you are satisfied with your computer security and have changed your password and regained control of the account.
We do encourage you to email in should you have any additional information to assist us in this matter. Ultimately this will help us determine the best course of action to ensure your account security in the future.