Feltstars Account Suspended - Need Help

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physiotherapist

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hello all
i had account on feltstars for 3years and they suspended my account i sent them several email i didnt get reply the only reply i got my account is suspend and for security reason they can not tell me the REASON and if i create new account also it will be blocked ! WTF!

is there any problem if i create new account on another merge network?
did anyone face same problem ?
HELP please
i like merge network only :(
 
tbdbitl

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I have never heard of a Merge skin not giving a reason for suspending an account. I would coat another email with sugar and keep trying. gl
 
Charade You Are

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Yes you can create an account on another merge skin but there could be an issue that would apply across the network. I would try begging first. It would be helpful to know before you create another account.

My account at Carbon was frozen once and they wouldn't give me a reason. It only got unfrozen after the person that got it frozen contacted them again to unfreeze it. (The whole thing really pissed me off.)

Tell them you have no idea why you are locked out, as far as you know you followed all their TOC, etc.

There is also a carbon support thread on another forum that posted these:

Please let customer know that whenever accessing our cashier, please do it from the application on the desktop (poker client) instead of the cashier web page in order to prevent the account from becoming locked again.

You need to contact security about your account. I can't see all the details, but it seems you may be associated (even unsuspectingly) to a banned account.
 
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physiotherapist

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First email


Dear Farough,
Our management team have reviewed your account and have deemed that it will remain inactive. If you open any new accounts they will also be closed.
As per our house rules, management reserves the right to revoke the agreement between the user and our site.
Management decision is final and no further correspondence will be entertained on this matter.
Please accept our apologies for any inconvenience this matter may have caused you. Your co-operation is greatly appreciated.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572******X; please quote this number in any further communication on this subject.
Kind regards,
Fred Saunders
Merge Poker Network
Fraud and Security Department


second reply

Dear Farough,
Thank you for contacting us.
We are sorry for the inconvenience, but our Security Department reserves the right to close any account.
account termination shall be made by Management in its absolute discretion.
Management decision is final and no further correspondence will be entertained on this matter.
Best regards,
Remmi
Fraud Team
Merge Gaming Network

Third Reply

Dear Farough,
Thank you for contacting us.
We are sorry for the inconvenience, but our Security Department reserves the right to close any account.
account termination shall be made by Management in its absolute discretion.
Management decision is final and no further correspondence will be entertained on this matter.
Best regards,
Esteban
Fraud Team
Merge Gaming Network
 
Charade You Are

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Sounds like they suspect you of collusion or multi-accounting.

I just don't understand why they can't tell you the reason.
 
physiotherapist

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Sounds like they suspect you of collusion or multi-accounting.

I just don't understand why they can't tell you the reason.

I had only one account on feltstars , i never had and have multi accounting on any pokersite
Its just stupid an made me mad after 2nad half years playing and now !!! Boom
No response , even they cant tell me the reason !!!
 
physiotherapist

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Still no response from felt stars
 
physiotherapist

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i had account on feltstars for 3years and they suspended my account i sent them several email i didnt get reply the only reply i got my account is suspend and for security reason they can not tell me the REASON and if i create new account also it will be blocked ! WTF!

is there any problem if i create new account on another merge network?
did anyone face same problem ?
HELP please
i like merge network only
 
kidkvno1

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Tell them you want to have the Security Department and/or higher Management send you an Email. This is going to be your best bet.
 
moots

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I had only one account on feltstars , i never had and have multi accounting on any pokersite
Its just stupid an made me mad after 2nad half years playing and now !!! Boom
No response , even they cant tell me the reason !!!

Didn't you have 2 accounts on BCP? :

Physioman
FaRouKeh
 
physiotherapist

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Didn't you have 2 accounts on BCP? :

Physioman
FaRouKeh

i had physioman but i have contacted them(merge network not the BCP) and changed my username :) to Farookeh , now you can create physioman as it has been deleted from the list of players
 
Debi

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i had physioman but i have contacted them(merge network not the BCP) and changed my username :) to Farookeh , now you can create physioman as it has been deleted from the list of players

Do you still have a valid account at BCP then? If so just play there. If not this could be your problem. You say above you created 2 accounts but never contacted BCP.
 
physiotherapist

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Do you still have a valid account at BCP then? If so just play there. If not this could be your problem. You say above you created 2 accounts but never contacted BCP.

i had account on BCP as Physioman , i contacted BCP to change my screen name and they told me i have to contact merge network
i contacted merge and they changed my Screen name(same account just sreen name is changed it means only one account) after 1month my Feltstars account got suspended for no reason ! the reason is unkown for me !
i play on BCP for CC freerolls , i didnt use it after my account got suspended
i dont know now if i play on BCP and deposit there am i allowed to play after my account got blocked on feltstars and merge sent me email if i create account my account will be block again ! i dont know if they meant on feltstars or on any merge network !
 
imafin

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i too have a carbon poker account that i cant get into either, its been two years or so. i contacted them on several occasions and each time they told me that account is ok and password is reset.
but everytime i went to log on though it would not resend the new password and if you tried a couple times to reset password in software it would lock your account.
i explained this to them once or twice but they never responded. since i only had 3-5 bones in the dog bowl i just gave up and written the site off.
 
kidkvno1

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Is your screen name the same on both site's??
 
physiotherapist

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Is your screen name the same on both site's??

No
my question is my account is banned on Feltstars
am i allowed to open new account on another merge network?
i have account on BCP but i dont want to make deposite and again they block me !!
 
Charade You Are

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It kind of depends on why you were banned. For example, if you were banned for entering the same tourney at multiple sites or chip dumping from one site to another, you could get banned at multiple sites.

Hard to give advice without all the facts. I suppose you could create an account at a different merge site to play freerolls for a while. Not sure I'd be depositing w/o knowing what was going on especially since the emails you have are from merge, not feltstars.

Your BCP account is not blocked?
 
ythelongface

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Is there anything you are leaving out? It doesnt matter to me either way..its your account...All Im saying is may as well give everyone the whole story. Not judging here at all, but in my experience, honesty is the best policy. No point in spinning the story....just sayin.:cool:
 
physiotherapist

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It kind of depends on why you were banned. For example, if you were banned for entering the same tourney at multiple sites or chip dumping from one site to another, you could get banned at multiple sites.

Hard to give advice without all the facts. I suppose you could create an account at a different merge site to play freerolls for a while. Not sure I'd be depositing w/o knowing what was going on especially since the emails you have are from merge, not feltstars.

Your BCP account is not blocked?

because feltstars didnt reply me , i tried to contact merge and they sent me email but they didnt mention reason and still i dont know for what reason!
i never played 2accounts in same tourny or even 2merge network at the same time as you know its not possible also , not even dumbping chips or money
 
physiotherapist

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Is there anything you are leaving out? It doesnt matter to me either way..its your account...All Im saying is may as well give everyone the whole story. Not judging here at all, but in my experience, honesty is the best policy. No point in spinning the story....just sayin.:cool:

i dont know reason ! i know 2 account is not allowed which i didnt have , and i ddint transfer money from one account to another account at the table also
i dont know what was wrong ! thats also after 2years
 
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