Fed up with PokerStarts freezing my account every 2 weeks

M

marszew

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Hello all!

Am I the only one whose account gets suspended once a fortnight?

My account on pokerstars was frozen at the beginning of November. They said it was standard identity check. I sent them my passport, my gas bill, my bank statement, driver's license and also signed some form. My account was reinstated after something like 6 days. Today I tried to log in and surprise surprise: Your Stars Account has been frozen... bla bla bla....!!!!:eek: :eek:

I am fed up! what is going on? Am I the only one? Why can't I just play poker? I really do not understand this at all they have all the paperwork they need!

I have to mention that I only play micro stakes mtts and I am not very good at it ...


Seriously is it only happening to me?
 
Tech101205

Tech101205

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As you said that you have provided all the documents they have asked and got reinstated your account after that

I guess it must be some mistake from their end , i suggest you to email them regarding this they will surely open your account after verifying everything what u said or they will atleast tell the reason why its been frozen again
 
Tech101205

Tech101205

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Hello all!

Am I the only one whose account gets suspended once a fortnight?

My account on PokerStars was frozen at the beginning of November. They said it was standard identity check. I sent them my passport, my gas bill, my bank statement, driver's license and also signed some form. My account was reinstated after something like 6 days. Today I tried to log in and surprise surprise: Your Stars Account has been frozen... bla bla bla....!!!!:eek: :eek:

I am fed up! what is going on? Am I the only one? Why can't I just play poker? I really do not understand this at all they have all the paperwork they need!

I have to mention that I only play micro stakes mtts and I am not very good at it ...


Seriously is it only happening to me?


They do this for routine checking as a part of their security measures

As you said that you have provided all the documents they have asked and got reinstated your account after that

I guess it must be some mistake from their end , i suggest you to email them regarding this they will surely open your account after verifying everything what u said or they will atleast tell the reason why its been frozen again

Please give them 24-48 hours of time for reply
 
M

marszew

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Thanks man,

I have sent all those documents on first occasion and they said that it was to check my ID. Fair enough. I have waited few days and I passed all this checks. So really I do not know what they are on about this time. Do they need to confirm my identity again after 10 days? Pain in the "As"...

Anyway... I am just frustrated with a mess they have there, as I am 100% sure they have no reason to suspend me.
 
Tech101205

Tech101205

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Thanks man,

I have sent all those documents on first occasion and they said that it was to check my ID. Fair enough. I have waited few days and I passed all this checks. So really I do not know what they are on about this time. Do they need to confirm my identity again after 10 days? Pain in the "As"...

Anyway... I am just frustrated with a mess they have there, as I am 100% sure they have no reason to suspend me.

Yep it does sometimes frustrating , but you gotta be patient till they take action
regarding this
I suggest you keep sending those emails till they give reply every 48 hours as to why ur account frozen again after submitting all required documents

If they Dont respond at all even after multiple tries , Its time u leave them and join another room
 
PHX

PHX

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I got the standard identity check about 3-4 years ago provided them with the documents they wanted and I have never got it again.
You should contact them again and raise your concerns. They usually answer in a timely manner 24/7. There will be a reason for the checks.
Also I did not fill out or sign a form. They wanted identification and proof of address.
 
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BRADYboy2

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I just seen your post and noticed that i got a similar message today from an I-poker skin i play on (which is irrelevant) but i got told i had to produce ID showing that i was over 18 years old, lol, and i had 72 hours to provide passport, drivers license, etc, or risk having my account temporarily closed even though I've been a member of the site for several years, they said it was due to new gambling commissioning laws changing in the UK, i have never been asked before to produce details like this and not sure if you're from the UK but was curious why they just asked me , just thought i'd mention it and i'm sure you'll get it fixed. :)
 
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