email FT

T

tcummo

Visionary
Silver Level
Joined
Nov 14, 2009
Total posts
985
Awards
1
Chips
93
hi all,
just sent an email to full tilt support.
has anyone else had a reply or anything?
or is it just a waste of time ?
thanks
 
Poker Orifice

Poker Orifice

Fully Tilted
Platinum Level
Joined
Jan 19, 2008
Total posts
25,602
Awards
6
CA
Chips
968
hi all,
just sent an email to full tilt support.
has anyone else had a reply or anything?
or is it just a waste of time ?
thanks
You're kidding.... right?
 
T

tcummo

Visionary
Silver Level
Joined
Nov 14, 2009
Total posts
985
Awards
1
Chips
93
was wondering if anyone had tried to contact them.
i only found out about it a few minutes ago
 
Poker Orifice

Poker Orifice

Fully Tilted
Platinum Level
Joined
Jan 19, 2008
Total posts
25,602
Awards
6
CA
Chips
968
was wondering if anyone had tried to contact them.
i only found out about it a few minutes ago
Have you tried contacting FTP about anything in the past? (just sayin' cuz.... even for something like having colluders on your table it takes quite awhile to have FTP support get back to you).
Pretty sure the site's been off the air since ~6am est today.
 
T

tcummo

Visionary
Silver Level
Joined
Nov 14, 2009
Total posts
985
Awards
1
Chips
93
yep its gone
just having a google to see if i can get more info
just put carbon on but the software looks crap
ah well
 
FLyby

FLyby

Rock Star
Silver Level
Joined
Oct 31, 2010
Total posts
198
Chips
0
Carbon is not that bad and there are some good FR's to build a bank roll
 
OzExorcist

OzExorcist

Broomcorn's uncle
Bronze Level
Joined
Aug 6, 2007
Total posts
8,586
Awards
1
Chips
1
Have you tried contacting FTP about anything in the past?

FWIW I've always had pretty quick responses from them in the past but yeah, nobody's expecting to hear anything from them any time soon on this issue and even if they do give a response it's almost certainly going to be vague and unhelpful.
 
physiotherapist

physiotherapist

Visionary
Silver Level
Joined
May 18, 2011
Total posts
787
Chips
0
Im sure you wont get any reply from ftp.. Yesterday was last day of the ftp life...
 
KerouacsDog

KerouacsDog

Legend
Silver Level
Joined
Mar 26, 2006
Total posts
9,410
Chips
0
yeah, pretty sure FT support wont be answering any emails soon, they're all out looking for jobs.
I too looked at Carbon(won $12.50 in a recent CC freeroll there) but the software is so horrible I have to force myself to play it.
 
T

tcummo

Visionary
Silver Level
Joined
Nov 14, 2009
Total posts
985
Awards
1
Chips
93
here's the reply i got

Hi,

As you have heard, the Alderney Gaming Control Commission (AGCC) has suspended full tilt poker?s license with immediate effect, subject to a formal hearing late July.

Full Tilt is in ongoing discussions with the AGCC with the aim of rectifying the situation as soon as possible, therefore re-enabling real money play on the site.

Unfortunately, until this is resolved Full Tilt Poker is unable to facilitate any play, and this includes deposits and withdrawals.

Full Tilt Poker are deeply sorry for this inconvenience and will update you as and when there is further information available.

Thanks,

Sandra
Full Tilt Poker Support
 
physiotherapist

physiotherapist

Visionary
Silver Level
Joined
May 18, 2011
Total posts
787
Chips
0
here's the reply i got

Hi,

As you have heard, the Alderney Gaming Control Commission (AGCC) has suspended Full Tilt Poker?s license with immediate effect, subject to a formal hearing late July.

Full Tilt is in ongoing discussions with the AGCC with the aim of rectifying the situation as soon as possible, therefore re-enabling real money play on the site.

Unfortunately, until this is resolved Full Tilt Poker is unable to facilitate any play, and this includes deposits and withdrawals.

Full Tilt Poker are deeply sorry for this inconvenience and will update you as and when there is further information available.

Thanks,

Sandra
Full Tilt Poker Support
i was wtong :D they replied you
 
Poker Orifice

Poker Orifice

Fully Tilted
Platinum Level
Joined
Jan 19, 2008
Total posts
25,602
Awards
6
CA
Chips
968
It's the same reply that everyone is getting who's email actually makes it through to FTP (I tried sending two emails, neither of them got through).

I'm trying to think positively about the FTP situation. Things sounding fairly decent that we'll be playing on FTP some day (hopefully sooner than later). I for one will play there again if &/or when I'm able to log onto their site. FTP has always been my favourite online poker site.
 
N

noname65

Rock Star
Silver Level
Joined
Feb 21, 2011
Total posts
151
Chips
0
here's the reply i got

Hi,

As you have heard, the Alderney Gaming Control Commission (AGCC) has suspended Full Tilt Poker?s license with immediate effect, subject to a formal hearing late July.

Full Tilt is in ongoing discussions with the AGCC with the aim of rectifying the situation as soon as possible, therefore re-enabling real money play on the site.

Unfortunately, until this is resolved Full Tilt Poker is unable to facilitate any play, and this includes deposits and withdrawals.

Full Tilt Poker are deeply sorry for this inconvenience and will update you as and when there is further information available.

Thanks,

Sandra
Full Tilt Poker Support
I got exactly the same reply from the same "Sandra" in response to a totally different query. They must have an auto mailer set up to deflect inquiries. Even for Full Tilt's traditionally abysmal level of customer disservice, that's a new low.
 
OzExorcist

OzExorcist

Broomcorn's uncle
Bronze Level
Joined
Aug 6, 2007
Total posts
8,586
Awards
1
Chips
1
I got exactly the same reply from the same "Sandra" in response to a totally different query. They must have an auto mailer set up to deflect inquiries. Even for Full Tilt's traditionally abysmal level of customer disservice, that's a new low.

...what, you'd prefer some lackey physically typed out a variation on exactly the same message every time somebody sends them an e-mail?

Simple fact is there is nothing more that anyone from Full Tilt can tell you right now and having them speculate on what might happen in random e-mails to random people would be an even stupider idean than saying nothing, DUCY?
 
N

noname65

Rock Star
Silver Level
Joined
Feb 21, 2011
Total posts
151
Chips
0
...what, you'd prefer some lackey physically typed out a variation on exactly the same message every time somebody sends them an e-mail?

My email to them had nothing to do with what their reply supposedly discusses. I was asking them not to process a charge against my credit card for a deposit made about 30 seconds before they shut down, when all games were already paused and they knew the shutdown was coming. They processed the charge anyway, one day AFTER they had been shut down, so now they stand to get sued by me and pay a ton of money in punitive damages. Have a nice day.
 
OzExorcist

OzExorcist

Broomcorn's uncle
Bronze Level
Joined
Aug 6, 2007
Total posts
8,586
Awards
1
Chips
1
My email to them had nothing to do with what their reply supposedly discusses. I was asking them not to process a charge against my credit card for a deposit made about 30 seconds before they shut down, when all games were already paused and they knew the shutdown was coming. They processed the charge anyway, one day AFTER they had been shut down, so now they stand to get sued by me and pay a ton of money in punitive damages. Have a nice day.

Actually their e-mail response is entirely relevant.

You want a deposit reversed. Their e-mail says their deposit and withdrawl systems are shut down right now. I'd have thought that pretty comprehensively addresses your query?

PS: a better move would have been to contact the credit card provider, not the site that's doing the charging.
 
N

noname65

Rock Star
Silver Level
Joined
Feb 21, 2011
Total posts
151
Chips
0
Actually their e-mail response is entirely relevant.

You want a deposit reversed. Their e-mail says their deposit and withdrawl systems are shut down right now. I'd have thought that pretty comprehensively addresses your query?

PS: a better move would have been to contact the credit card provider, not the site that's doing the charging.

No, their email is NOT relevant. I didn't want a deposit REVERSED. I wanted them to forbear from charging my card after they'd placed an authorization. Then the authorization would simply have scrolled off uncharged.

I am indeed going to contact the bank, but I'm also considering suing Full Tilt so they can be punished for their unethical behavior.

And just curious, why are you defending these scumbags? Are you a Full Tilt employee?
 
OzExorcist

OzExorcist

Broomcorn's uncle
Bronze Level
Joined
Aug 6, 2007
Total posts
8,586
Awards
1
Chips
1
ROFL - no, I'm not a Full Tilt employee. I'm just a player with money stuck on there, same as you.

What I'm curious about is why you think you should be treated any differently to anyone else*. If you'd made your deposit the day before the shutdown would you still be compalining? What about somebody who had brought the cashier window up and was about to make a withdrawl when the shutdown came into effect, do you think they should be allowed to have their money sent while the rest of us are stuck in limbo?

By all means though, lawyer up and pursue this. Keep us posted, I'm sure the results will be hilarious. Or you could just wait patiently like the rest of us.

* it's a rhetorical curiosity BTW - I don't actually care.
 
N

noname65

Rock Star
Silver Level
Joined
Feb 21, 2011
Total posts
151
Chips
0
The key consideration is whether they continued accepting deposits after they became aware that they were going to be shut down. If they did, then they were committing fraud and should pay punitive damages. That applies whether the deposits were made 30 seconds before the actual shutdown, as mine was, or five years before the shutdown. It all hinges on when they found out they were going to be put out of business.

I'm sure my credit card company will reverse the deposit once they find out that the charge was placed one day after Full Tilt had ceased operations. That's not the issue. The issue is Full Tilt's malfeasance and generally bad character. They need to be punished.
 
OzExorcist

OzExorcist

Broomcorn's uncle
Bronze Level
Joined
Aug 6, 2007
Total posts
8,586
Awards
1
Chips
1
Like I said, by all means lawyer up and pursue this then keep us posted on the results.

*grabs popcorn*

I know you're going to say it's irrelevant but I'll ask anyway, just how big a deposit are we talking about here?
 
Poker Orifice

Poker Orifice

Fully Tilted
Platinum Level
Joined
Jan 19, 2008
Total posts
25,602
Awards
6
CA
Chips
968
Like I said, by all means lawyer up and pursue this then keep us posted on the results.

*grabs popcorn*

I know you're going to say it's irrelevant but I'll ask anyway, just how big a deposit are we talking about here?
weeeeeee.... & how much are you planning on investing in that lawyer?
 
N

noname65

Rock Star
Silver Level
Joined
Feb 21, 2011
Total posts
151
Chips
0
Read my posts more carefully, gang. I'm CONSIDERING getting an Alderney lawyer. I haven't decided that I'm actually going to do it. Before I do, I'll make sure that Full Tilt ends up being stuck with my legal expenses and pays punitive damages to boot.
 
Top