Hi guys,
If you email
support@blackchippoker.eu or if you use the support services in the poker client you will be dealing with merge and we (BCP Management) will not even see your emails until you or merge send it on to us.
If you want to talk with the BCP management team (ie: Nathan, Louisa, Chase, Kurt, etc) directly email
vip@blackchippoker.eu or
affiliates@blackchippoker.eu. This service is not just for players who come in under an affiliate, in fact we promote this email address heavily as the best way of getting support in pretty much every automated email we send to players at BCP aswell as in this thread, our facebook page, etc etc.