I was recently disconnected from the full tilt client for approximately 30 minutes during 2 tournaments I was playing in.
The Ferguson 190906452
$4 + $0.40 Rush Sit & Go 192422070
When I was finally reconnected I was left with 10 chips in the Rush SnG and 690 chips in The Ferguson (after playing in zero
hands as a late reg waiting for my BB)
I was left with no chance of competing in either of these tournaments due to an inadequate stack size and many missed hands/opportunities.
I know this wasn't an isolated incident as I have talked with other players that experienced the same connection problem at the same time.
I feel that the only appropriate response is a refund of my buy-ins for these two tournaments.
Thank You
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Hello ----,
Thank you for contacting Full Tilt Poker Support.
We have reviewed your account and see you experienced connectivity issues while playing on our site.
We understand situations like these are frustrating. However, we have determined our servers were fully operational at the time of your disconnection, and we cannot make adjustments because of Internet conditions beyond our control.
We have reviewed your play history and confirmed that, fortunately, you were able to reconnect to the software and finish your tournament.
Before you connect to our software, your internet connection travels through 5 to 30 different third party servers, none of which are owned by Full Tilt Poker. If any of those servers are experiencing technical difficulties, your connection to our servers will be affected. When you sit at a table or tournament, you accept the potential risks playing in an online card room, and we are unable to assume responsibility for external connectivity issues.
If you constantly have connection problems, please let us know and we will assist you with any technical issues.
We appreciate your understanding, and if you have any questions or concerns, please feel free to contact us at any time.
Regards,
Gearoid
Poker Specialist
Full Tilt Poker Support