Customer/Player Respect From Poker Sites
I need opinions from all you members out there. This is a very important issue and it concerns how Poker sites
About a week and a half ago i Emailed a question to the support staff at 888 Poker
. The question was basically how long would it take for an account to be closed due to inactivity? I was asking because I wanted to know how long could I not play before my account was docked or closed, remember it was only a question. Well the next day when I tried to log on to my account I was surprised to see it had been shut down!!! I then immediately Emailed 888 support and inquired into what in hell was going on. Well, 4 days later, when they decided to reply they said that a support staffer had misread my Email and shut my account down. After another day before I could log in I logged on and discovered that all my status points were gone and I had been demoted from silver status to bronze status, no reasons, no explanation, just poof, done. So I Emailed back to support 888 poker and asked them to correct their second mistake and now it's going on day 5 and they still have not bothered to respond! So I ask you all, "Does this sound like a company that has any respect for their customers/players"? All your feedback would be greatly appreciated because I am at a loss as to how I deal with this. Thanx everybody ....P.S. I have all the Emails saved if any body would like to see it.