My Conversation with Merge Live Chat

M

milesaway0

Rising Star
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Feb 21, 2014
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Robin F.: How may I help you?
s: what can i do with 49 cents?
s: i can find anything to use it o
s: on
Robin F.: What were you trying to use it on?
s: i won 49 cents in freeroll
s: anything
s: use to be 11 cents tournies
Robin F.: So you want to play poker with it?
s: o yes
Robin F.: Please hold while I transfer you to a colleague who will help you with your poker query.
s: or anything
Please wait while I transfer the chat to 'Priscilla Davy'.
Hello, my name is Priscilla Davy. I'll be assisting you today.
Priscilla Davy: Please hold for a moment while I look up your account...
Priscilla Davy: Good day Jonathon!
Priscilla Davy: I am very sorry for the inconvenience, but sadly from time to time these offerings are adjusted based on a variety of factors including popularity, time zone considerations, seasonal fluctuations, just to name a few.
Priscilla Davy: Meaning that we do not have anything lower to $1.10 to offer at this moment.
s: how come i am no longer able to use points to play in mtts?
s: same reason?
Priscilla Davy: You can use your VIP points to buy into specific tournaments, and accumulate points as you play Cash Games, Sit & Go’s and Tournaments.
Priscilla Davy: For the most current look at the VIP Program, please go to http://www.carbonpoker.ag/rewards/.”
s: no i cantr
s: wont let me
Priscilla Davy: Allow me to give you a direct access to that link.
s: i cant buy in with points into anythign cause im not high enough tier
Priscilla Davy: Rewards
s: so
s: this is allowed by gaming commison?
Priscilla Davy: This has nothing do do with the tier, this is based on points.
Priscilla Davy: This was a cardroom manager decision.
Priscilla Davy: You can contact them if you wish and ask, but as far as we know, this does not affect us with them .
Priscilla Davy: I can provide you with the email.
s: so why cant i buy in anythign with points?
Priscilla Davy: Yes, you can
s: no i checked
s: every mtt and sng
Priscilla Davy: Please check the games here: Rewards
Priscilla Davy: It is on selected games only.
s: pohhh
Priscilla Davy: Please read the link and there you will locate the games you can use the VIP Points.
s: :d
s: noppe
s: wont let me
Priscilla Davy: As I said, the points will only work on the selected games provided on the link, No Other will work.
s: does not offer me the option
s: i know
s: im looking at them
s: and the mtt
s: i already knew that and doubled checked again today twice
s: yes
s: 1 dollar early birfd
s: ealry nightly
s: ...
s: etc
s: i go to mtt in lobby
s: i click
s: i only see 1 dolalr coupon and 1 dollar cash option
Priscilla Davy: There are No $1 Early Bird.
s: today at ten?
s: lol
s: really
s: yall owe me money
s: 100% on my families life
s: merge / carbon or whoever
Priscilla Davy: I am sorry, but the times are posted for all players.
s: agreed they owed me over 200 dollars over 12 months ago
s: and yall gave mee 2 dollars
s: early bird
s: does not let me use points
Priscilla Davy: I am sorry, but with the amount you have at this moment on the account nothing can be played.
s: there is an early bird today at 10 am pdt
Priscilla Davy: You need to make a deposit, I am sorry.
s: i can play freerolls
s: ...
Priscilla Davy: There are no games for less than $1.10
s: yes freerollls
s: wow
s: do you lie all the time
s: or you just not know anyhting?
s: ffs
s: manager please
s: supervisor
s: this is a joke
Priscilla Davy: There are no freerolls available. the ones are from affiliates and we Do Not have the password for those games.
s: whats your point
s: i can play them
s: 2 a days april
s: qualifed
s: come on
Priscilla Davy: You need to be affiliated to any of those websites in order to receive this password.
s: i have an email
s: stating from carbon/ merge
s: you cant read well
s: fyi
s: that yall owe me 220 dollars
Priscilla Davy: If you did qualified for that game, and you have the coupon you will be able to register. The freerolls we offer are only linked to promotions or the affiliates ones.
s: since im not getting back im sending to gaming commission
s: would you please foward that to your boss
s: or whoever and have them get back to me?
s: you said earlier you dont offer frerolls
s: and you said i coudl play in them anyways
s: lmao
s: but my ?
Priscilla Davy: We offer them based on promotions and for the affiliate only.
Priscilla Davy: In regards to the balance you are mentioning, that is a withdrawal and all players must wait for the time frame we offered.
Priscilla Davy: For that I can transfer you over and customer service will tell you what the time frame is.
s: no not for the withdrawl
s: if you had looked at the withdrawal amount you would see that is reads 567 not 220
s: 220 is what carbons processors or carbon together admitted to owing me in an email
s: which i have
s: they said they would pay back
s: over weeks i send emails
s: then they finally pay me 2 dollars
s: iask why they said stop asking
s: i want u
s: to forward this to your supervisorthat i have this email and
Priscilla Davy: Ok, then you can forward this information via email and we will review on this for you.
s: would like a response

I never got a response... obviously NOT!
 
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I

itrade

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Im sorry to hear your having that much trouble. They used to have a bunch of low limit tournies. No idea what is going on over there.
 
Tammy

Tammy

Can I help you?
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No to be rude, but it looks like you don't take the time to read site T&Cs. How/why exactly do they owe you $220? Is it from a bonus that you thought you should get? And just because you only have 49 cents in your account, how is that Carbon's problem that you can't buy-in to the tournaments? This just seems like a whole lot of something about nothing, imo. Some clarification would be great. Changing the title of this thread because I don't see where they lied...?
 
duggs

duggs

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change title to 'me ranting at live chat' imo
 
Tammy

Tammy

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Yeah, honestly, that's probably more accurate. I was just trying to be diplomatic. ;) :D
 
O

onlinenat

Enthusiast
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I think I'm confused as to what you were wanting them to do? To my understanding you wanted a live chat rep to make a .49c tourney or sng specially for you to play in? I'm not sure where the 220 comes into play or how they owe it to you?
 
BearPlay

BearPlay

Cardschat Elite
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At least he got a +1 post count ;)

Bruce+Willis_8f69a2_4065799.png
 
bkniefel

bkniefel

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I would just give the supervisor in the chat the reference number for the email that you recieved. Thats the easiest way for both parties to be on the same page.
 
O

onlinenat

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Ask for Mike Brown he is a stand up guy, and will do his best to get it taken care of. He is a poker room supervisor
 
BigJamo

BigJamo

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Live Chat. PFFT.

This is why I refuse to play at Titan & Party. I dont like the idea of someone popping up on my screen whenever they like. These clients dont run well on my PC anyway.

Sounds like you need to do more homework.
 
Samango

Samango

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They are really quite patient on live chat aren't they?
The idiots they have to put up with.
 
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