My Conversation with Merge Live Chat
Robin F.: How may I help you?
s: what can i do with 49 cents?
s: i can find anything to use it o
Robin F.: What were you trying to use it on?
s: i won 49 cents in freeroll
s: use to be 11 cents tournies
Robin F.: So you want to play poker with it?
s: o yes
Robin F.: Please hold while I transfer you to a colleague who will help you with your poker query.
s: or anything
Please wait while I transfer the chat to 'Priscilla Davy'.
Hello, my name is Priscilla Davy. I'll be assisting you today.
Priscilla Davy: Please hold for a moment while I look up your account...
Priscilla Davy: Good day Jonathon!
Priscilla Davy: I am very sorry for the inconvenience, but sadly from time to time these offerings are adjusted based on a variety of factors including popularity, time zone considerations, seasonal fluctuations, just to name a few.
Priscilla Davy: Meaning that we do not have anything lower to $1.10 to offer at this moment.
s: how come i am no longer able to use points to play in mtts?
s: same reason?
Priscilla Davy: You can use your VIP points to buy into specific tournaments, and accumulate points as you play Cash Games, Sit & Go’s and Tournaments.
Priscilla Davy: For the most current look at the VIP Program, please go to http://www.carbonpoker.ag/rewards/.”
s: no i cantr
s: wont let me
Priscilla Davy: Allow me to give you a direct access to that link.
s: i cant buy in with points into anythign cause im not high enough tier
Priscilla Davy: Rewards
s: this is allowed by gaming commison?
Priscilla Davy: This has nothing do do with the tier, this is based on points.
Priscilla Davy: This was a cardroom manager decision.
Priscilla Davy: You can contact them if you wish and ask, but as far as we know, this does not affect us with them .
Priscilla Davy: I can provide you with the email.
s: so why cant i buy in anythign with points?
Priscilla Davy: Yes, you can
s: no i checked
s: every mtt and sng
Priscilla Davy: Please check the games here: Rewards
Priscilla Davy: It is on selected games only.
Priscilla Davy: Please read the link and there you will locate the games you can use the VIP Points.
s: wont let me
Priscilla Davy: As I said, the points will only work on the selected games provided on the link, No Other will work.
s: does not offer me the option
s: i know
s: im looking at them
s: and the mtt
s: i already knew that and doubled checked again today twice
s: 1 dollar early birfd
s: ealry nightly
s: i go to mtt in lobby
s: i click
s: i only see 1 dolalr coupon and 1 dollar cash option
Priscilla Davy: There are No $1 Early Bird.
s: today at ten?
s: yall owe me money
s: 100% on my families life
s: merge / carbon or whoever
Priscilla Davy: I am sorry, but the times are posted for all players.
s: agreed they owed me over 200 dollars over 12 months ago
s: and yall gave mee 2 dollars
s: early bird
s: does not let me use points
Priscilla Davy: I am sorry, but with the amount you have at this moment on the account nothing can be played.
s: there is an early bird today at 10 am pdt
Priscilla Davy: You need to make a deposit, I am sorry.
s: i can play freerolls
Priscilla Davy: There are no games for less than $1.10
s: yes freerollls
s: do you lie all the time
s: or you just not know anyhting?
s: manager please
s: this is a joke
Priscilla Davy: There are no freerolls available. the ones are from affiliates and we Do Not have the password for those games.
s: whats your point
s: i can play them
s: 2 a days april
s: come on
Priscilla Davy: You need to be affiliated to any of those websites in order to receive this password.
s: i have an email
s: stating from carbon/ merge
s: you cant read well
s: that yall owe me 220 dollars
Priscilla Davy: If you did qualified for that game, and you have the coupon you will be able to register. The freerolls we offer are only linked to promotions or the affiliates ones.
s: since im not getting back im sending to gaming commission
s: would you please foward that to your boss
s: or whoever and have them get back to me?
s: you said earlier you dont offer frerolls
s: and you said i coudl play in them anyways
s: but my ?
Priscilla Davy: We offer them based on promotions and for the affiliate only.
Priscilla Davy: In regards to the balance you are mentioning, that is a withdrawal and all players must wait for the time frame we offered.
Priscilla Davy: For that I can transfer you over and customer service will tell you what the time frame is.
s: no not for the withdrawl
s: if you had looked at the withdrawal amount you would see that is reads 567 not 220
s: 220 is what carbons processors or carbon together admitted to owing me in an email
s: which i have
s: they said they would pay back
s: over weeks i send emails
s: then they finally pay me 2 dollars
s: iask why they said stop asking
s: i want u
s: to forward this to your supervisorthat i have this email and
Priscilla Davy: Ok, then you can forward this information via email and we will review on this for you.
s: would like a response
I never got a response... obviously NOT!