Comments on Carbon Customer Service.

I'm judt wondering if its just me or if others are having the same problem.

I've sent several emails to Carbon in the last week and haven't recieved an answer to ANY of them. Are they always this friggion slow?

whats c/s? about the slow replies i never wait long before they answer me if i have anything to email them about usually i get answer within 24 hours as described and some times even ealiere

seqas said:

whats c/s? about the slow replies i never wait long before they answer me if i have anything to email them about usually i get answer within 24 hours as described and some times even ealiere

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Customer Service

All the Merge sites have pretty shoddy email service, it's really hit & miss. Your best bet for Carbon is to go to their forum on 2+2 where CarbonRyan and CarbonChris hang out. They are very helpful and responsive to CS issues over there.

Charade You Are said:

Customer Service

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oh thanks I remember playing on aced and they had absolutely NO support at all even tho I have read that carbon should own it? Not sure if thats true. anyway, I do hope you get answer on your mails, its so annoying when you keep writing and no response come. Or do as dmorris68 suggest. never knew they had anyone there

I HATE that I cannot transfer coins to a friend's account just so he can play in a $1 tournament. The site should be bending over backwards to get and maintain US players, but they seem to do the exact opposite by making you jump through hoops.

Also, it is sad that one even has to go to 2+2 to get what should be a non-issue resolved by a representative.

Better to call on the phone than email.

Yep, they are beyond awful.

I sent ID in emailed numerous times about a check time on my withdrawal, and had one reply to 10 emails I've sent. They say it will take 4 weeks for my withdrawal to be processed even though I'm all verified Waste of time.

Blackchip, I had the same problem of ID verifying + withdrawal process, and within the space of 7days, all was done and I received my funds. Deffo a problem at carbon or they are just shit poor at customer service.

Overall since ive been playing on Carbon, their customer service has been sub par. They do get back you in the 24 hour time frame as promised in most emails if you have an inquiry, for example. Their withdrawal service, i am not entirely familiar with. I have heard mixed reviews, both for and against Carbon poker. I hope this helps some. i think Carbon Poker is the best pokerwebsite out for american players though

They are absolutely awful!
I had a long correspondence when all my VIP points went missing immediately after the software upgrade and all they did was repeatedly point me to the page that explains how VIP points are lost through decay if you don't play for 30 days.
I replied with a list of every game I had played for the last 4 months which was when I last had a 30 day break in games and they just completely ignored what I had told them and gave me a link to the webpage about VIP points decay.
It is my opinion that the support actually do not know very much at all.
They would not tell me if partial points are awarded to tournament fees below $1 (which is not clear on the web page). I think they couldn't tell me whether they are or not because it's not clear on the web page so they don't know. (I now know from observing how my points have increased subsequently that they do award partial points).

They are useless!

seqas said:

oh thanks I remember playing on aced and they had absolutely NO support at all even tho I have read that carbon should own it? Not sure if thats true. anyway, I do hope you get answer on your mails, its so annoying when you keep writing and no response come. Or do as dmorris68 suggest. never knew they had anyone there

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I recently sent aced a few email and they responded with in 48hr both times. Maybe they are on the ball now?