i have played there a long time, and have never had a problem. i have cashed out a few times, and got my money in about 7 days. plus you can cash out freeroll winnings without making a deposit. you just have to wait 7 days to cash out.
You must make a deposit first before you can withdraw or transfer funds player to player:
Reference number: LTK6130428716X Please use this ticket number in any correspondence with us.
Subject: player to player transfer
Dear Valued Player,
Thank you for contacting us.
Please be advised for you to be able to make a withdrawal, player needs to make a deposit first.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Mark
Customer Support Representative