Carbon Poker - The VIP program that isn't
Ok. So I haven't been playing much (at all) since BF. Anyway, in December I finally gave-in and signed up with Carbon Poker
. By mid-way through the month I had earned enough VIP points to be upgraded to their "Earth" tier. This never happened. I assumed, then, that I would be upgraded at the beginning of January, at least, if they weren't going to do a mid-month upgrade like Stars always did. Nope. Nothing. What they DID do was set all my VIP points earned back to zero so that I am now starting all over again, no upgrade, no nothing.
I contacted support and got the usual non-response of something like "we are aware of the problem and are working on it to correct it ASAP.....blah, blah, blah. Still nothing. It's beyond me why/how my monthly VIP points have no problem automatically resetting every month, but when it comes time for an upgrade that, somehow, isn't automatic as well.
Anyway, I was just wondering if anyone else here is having the same problem or if you have had a similar problem with Carbon in the past.
Also, now that I'm thinking of it.... If you had this problem and so weren't earning any cash back, when you should have been, was it retro-actively applied to your account once they correctly upgraded you or not? I'm a micro-stakes cash/ small buy-in tournament player, so the amount would be minimal in my case, but if this happens to a considerable number of Carbon's players, or happens to their higher-level players, it could be a considerable amount of money that Carbon is withholding once it has been earned. Accident? You decide.
/rant (for now).