Carbon log in problem, anyone else?

quintass

quintass

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Since they've asked us to use our screenames instead of our emails to log in, I keep getting an "incorrect username or password" error. I shot an email to support but I'm not holding my breath on that one. Anyone else run into this?
 
M

manaray7

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carbon sign in!!~~~~

yes had this problem yesterday they want ur user name at the tables now ,but then u have to re-do ur password whic i was able to keep the same one, if i can help ya anyhow hit me up,!~~~~~great flops!~~~~~
 
curly

curly

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I have had no problems logging in, but for some reason I can't see my real money balance I have on there from playing the step tournaments.
 
Seraphim

Seraphim

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I have had no problems logging in, but for some reason I can't see my real money balance I have on there from playing the step tournaments.
Fun steps? just wondering cause I never saw A single steps tourny load on carbon pretty much would take all day to get one going.
 
Dreams of Tragedy

Dreams of Tragedy

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Justinawe12

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I had the same problem as well yesterday. Messaged them about it and got it fixed in a matter of minutes. Hope you're good now.
 
curly

curly

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Fun steps? just wondering cause I never saw A single steps tourny load on carbon pretty much would take all day to get one going.


the step 3 ones can take awhile depending on the time of day your on there, but you should be able to get into a step 1 or step 2.
 
otari

otari

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Make sure you're not misspelling your username because I didn't have any problems either.
 
quintass

quintass

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Update! All is well. Jocelyn B. at Carbon chat support brought me to a special page to change my pw and now I'm back in! I must say, Merge is the only salvation for U.S players these days. Thanks Jocelyn! ;)
 
curly

curly

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I tried Full Tilts software since they returned, just can't get used to it, I guess I'm used of Carbon now. I hope it sticks around for a long time.
 
Maid Marian

Maid Marian

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I haven't had any problems logging in to Carbon or with viewing my money available. Just remember that when you enter your user name, it is case sensitive!:)
 
A

AAChipMagnet

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Carbon Poker is always doing stuff like this. It's a constant upgrade and mess up cycle with them.
 
Samango

Samango

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I have had no problems logging in, but for some reason I can't see my real money balance I have on there from playing the step tournaments.

Now that they are not using the merge cashier, the option to show your real money balance below the Deposit button has gone.
I liked having it there but I can live without it
 
danprince10

danprince10

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I can't login is anyone else having trouble? I figured since you can't login with your email address anymore I was just spelling my username wrong or something. So I got them to email me my case sensitive login and it the same thing I had been using. I even confirmed/reset my password and I still get an error when I try to login...
 
roundcat

roundcat

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I was having problems until I reset my password and changed it to something with fewer than 16 characters - the one that worked previously had been longer. Now I can log in with my table name and the new password.
 
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