Carbon Issues?

A2345Razz

A2345Razz

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I have had huge problems with Carbon poker for around 2-3 days now.
The client will open, but no games are listed. I have gone through the selectors and all that jazz and still no games.


Is Carbon working for everyone?

I received no email from them that would be pertinent to this type of issue at all, but something about an email regarding a failed deposit attempt that I should ignore.

My balance is still on Carbon, but I just cannot find any available games.
 
OhYeah229

OhYeah229

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HM2 wont work for me on there now
 
S3mper

S3mper

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I just opened it up and it is working fine for me..

They have been doing some updates the last couple days I'm sure they've just screwed up
 
TeUnit

TeUnit

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too many problems and not enough promotions
 
S3mper

S3mper

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too many problems and not enough promotions

Agreed have to earn 1,100 VIP points just to make the VIPS worth anything and then all you get is 1 shot at a $11 MTT lol and only 3-4 promotional MTT can't even pick a different MTT type
 
J

jsh169

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You don't earn vip points anymore and if you do there not usable for any form of rakeback.
 
S3mper

S3mper

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You earn VIP points they just can only be used to enter special tournaments with a buy in $11 or more
 
XXPXXP

XXPXXP

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I have had huge problems with Carbon poker for around 2-3 days now.
The client will open, but no games are listed. I have gone through the selectors and all that jazz and still no games.


Is Carbon working for everyone?

I received no email from them that would be pertinent to this type of issue at all, but something about an email regarding a failed deposit attempt that I should ignore.

My balance is still on Carbon, but I just cannot find any available games.

it is fine now.
yesterday it is horrible.
I opened, the clients, and found.
Hand history had a new look.

table filter being reset.
HM2, PT4 does not work....I uninstall, and installed them about 3 times both.

think today HM2 does not work either.
but...looks fine now.

PS: VIP all gone...

:D
 
S3mper

S3mper

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it is fine now.
yesterday it is horrible.
I opened, the clients, and found.
Hand history had a new look.

table filter being reset.
HM2, PT4 does not work....I uninstall, and installed them about 3 times both.

think today HM2 does not work either.
but...looks fine now.

PS: VIP all gone...

:D

WTF.. You're right!

VIP's are gone... This is ridiculous..
 
B

bluejay2220

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I received a failed deposit email as well, followed by an email to ignore it. Carbon has been buggy for about a week or so, and the site seems to be addressing these problems; running maintenance and upgrades.
 
A2345Razz

A2345Razz

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Latest correspondence....


Thank you for contacting us.

Please note that we are aware of this problem and our developers are still working on having the issue fixed as soon as possible, we apologize for the inconvenience.
In order for us to optimize a better service regarding this issue, please if possible provide us with the following files on your end.
- A poker.jex file if it exists
- The pokerclient.log file
- If you are able to, zip up your hand history and send that as well.
We appreciate your collaboration in this matter.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTKxxxxxxxxxxxxxxxx; please quote this number in any further communication on this subject.

Kind regards,

Daniel Gordon
--
 
A2345Razz

A2345Razz

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Been working since the 19th for me....

HUD isn't working. I run HM1.

Anyone know how to get it working again, or if other HUDs/tracking softwares are doing better?
 
J

jsh169

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Been working since the 19th for me....

HUD isn't working. I run HM1.

Anyone know how to get it working again, or if other HUDs/tracking softwares are doing better?


Hm1 will never work again on Merge, it is no longer supported.
 
XXPXXP

XXPXXP

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Been working since the 19th for me....

HUD isn't working. I run HM1.

Anyone know how to get it working again, or if other HUDs/tracking softwares are doing better?

Think they discontinued support for HM1:(
 
D

DoloBrolo

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Working fine for me thus far, they will probably provide some troubleshooting instructions shortly.
 
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