Can't see tournaments on ACR lobby

#1 September 25th, 2019, 6:58 PM

When start ACR, I see only cash games lobby and can't understand what I must click to see tournaments lobby.

ACR lobby.jpg

Can anybody help me?

#2 September 28th, 2019, 7:04 PM

Originally Posted by 1sunchin

When start ACR, I see only cash games lobby and can't understand what I must click to see tournaments lobby.

Can anybody help me?

The screen you are showing is for ACR's mobile app. It is not the main ACR desktop software.

You can download the software at https://www.americascardroom.eu/downloading/

#3 September 28th, 2019, 7:30 PM

Thanks.
ACR support said me the same - that I use mobile device, but I used the same netbook month ago and all was ok. Now I delete ACR pokerclient from my netbook, delete cookies from browser and download pokerclient for Windows from ACR site as you link, but see again lobby for mobiles. Wrote support again, waiting answer.

Originally Posted by Shady Slim

The screen you are showing is for ACR's mobile app. It is not the main ACR desktop software.

You can download the software at https://www.americascardroom.eu/downloading/

#4 September 28th, 2019, 7:32 PM

Try refreshing the client or reinstalling it

#5 September 28th, 2019, 8:11 PM

Originally Posted by 1sunchin

Thanks.
ACR support said me the same - that I use mobile device, but I used the same netbook month ago and all was ok. Now I delete ACR pokerclient from my netbook, delete cookies from browser and download pokerclient for Windows from ACR site as you link, but see again lobby for mobiles. Wrote support again, waiting answer.

Netbook?

This is NOT a laptop/desktop machine. Netbooks only run online apps. You need a laptop or desktop machine.

#6 September 28th, 2019, 8:43 PM

Originally Posted by 1sunchin

Thanks.
ACR support said me the same - that I use mobile device, but I used the same netbook month ago and all was ok. Now I delete ACR pokerclient from my netbook, delete cookies from browser and download pokerclient for Windows from ACR site as you link, but see again lobby for mobiles. Wrote support again, waiting answer.

You have a "netbook", not a pc, mac, or a desktop capable device. You can get refurbished laptops for under $300.

Advice: upgrade to laptop

#7 September 29th, 2019, 2:55 AM

Originally Posted by Shady Slim

You have a "netbook", not a pc, mac, or a desktop capable device. You can get refurbished laptops for under $300.

Advice: upgrade to laptop

$300 is quite a bit of money if all he wants to do is play freerolls. Besides, for that amount of money most likely he would get a laptop that's already obsolete.

#8 September 29th, 2019, 3:02 AM

Originally Posted by 1sunchin

When start ACR, I see only cash games lobby and can't understand what I must click to see tournaments lobby.

Attachment 257049

Can anybody help me?

Do you have money in your ACR account? If not, try Black Chip Poker, which is the other skin of ACR. On my windows 10 laptop I have exactly the same problem as yours, but Black Chip works well, and I can see there the freerolls including the Cardschat ones.

#9 October 2nd, 2019, 5:57 PM

Originally Posted by zinzir

$300 is quite a bit of money if all he wants to do is play freerolls. Besides, for that amount of money most likely he would get a laptop that's already obsolete.

Right now, he doesn't have a machine capable of using the ACR software. Depends on how cheap he wants to get.

Agreed that $300 laptop would be throwing money away. Might as well spend $600+. And again look into their refurbished/pre-owned machines. I saved a bundle on my current laptop that I got from HP.

#10 October 3rd, 2019, 2:17 PM

this has happened to me before, and either i was accidentally in 'play money', or i bumped my filter on.

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Can't see tournaments on ACR lobby

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