Can't open my chests on Stars

Figaroo2

Figaroo2

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When I click on my chests I get this, anyone know how to fix it?
 

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LevySystem

LevySystem

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I couldnt open them when i was at the table, worked for me in the lobby tough. Have you tried restarting the client?
 
K

kozong

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i had same problem since the 1st time they introduced those chest thingy

opening the chest on their mobile app is my alternative option atm
 
J

Jordenandrew

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I haven't had a problem try uninstalling and reinstalling if that don't work then contact pokerstars.
 
masik6

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ответ

Try updating the client at all, or try to open a bit later maybe hung on the lookout I saw it happen.
 
iwont20

iwont20

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You can write to the stars support , they used to give 10$ to players who had the same problem (if you need them :)). But they won't help and will ask to wait. Well at least that's how it used to be a bit earlier.
GL.
 
BuzzKillington

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I had this problem a while ago, too. I contacted support and they said they were going to fix it. I was able to open the chest a couple of hours later.

I didn't get any free cash, though. :p
 
R

Rational Madman

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Try to uninstall the entire pokerstars client and install again.

It is likely that during an update recently you restarted computer or somehow it got interrupted and the update ended up finishing itself off in a funny way in the coding,.
 
antonis32123

antonis32123

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The same exactly page appeared to me , I think three times happened , when I tried to play a casino game the one tme , the other two times to place a sport bet through the pokerstars application , INSPITE OF THE FACT that before this , the previous days , all (casino , sports betting )were factioning just fine .

At first I was panicked , I went to the page internet page to get CEF , OMG , I didn't understannd anyhing if all these , I had to install a programm , then write/copy many programming info from the site , very confusing things cause I had no idea of programms and programming .

Thanks God , when I restarted my pc next day it was just fine by itself , the other times I did the same , retsart of the pc and the problem was fixed by itself , don't know how .

Try waiting for one day as I did , or restarting your pokerstars application , or restarting the pc again and again (better terminate the pc and start over from the beginning to be sure ) ,but you have already done all these things , do them again and again , wait for a day or two if it's pokerstars problem , , or if these don't have an effect reinstall the pokerstars application , that I didn't have to do , but if you cannot save the notes and you don't want to reinstall Pokerstars , send email to stars .
 
R

Rollex

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There is a problem with new FleshPlayer, so I had to come back to previous version.

Sometimes this window shows up when PS does some technical works.
 
Figaroo2

Figaroo2

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Solved

support@starsaccount.uk
We just received confirmation that this is caused by Virgin Media's 'Web Safe' account feature which is blocking the connection.

I did have 11 chests to open and was.... disappointed as usual..... 7 to 15 stars coins, a freebee 5K tournament ticket (30,000 runners) and some movement towards the next chest.

I hate their lack of transparity in the rake back issue.
I'm waiting for the time when you only get points towards your next chest which will then be mostly out of reach unless you do thousands of hands and most get no rackback at all.:reddy:

 
Syltan

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The only thing I can advise: contact support.
 
hugh blair

hugh blair

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Wow won 500 dollars on a pokerstar chest today what was biggest win with them chests anybody had mine was on the 6th or 7th chest i opened today.
 
vapandrei

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Wow won 500 dollars on a pokerstar chest today what was biggest win with them chests anybody had mine was on the 6th or 7th chest i opened today.

What?! Are you for real? I won 10$ cash when I re-joined PokerStars and since nothing except 0.10c / 0.25c tournament money..
 
hugh blair

hugh blair

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yes i know usually only get 100 odd starcoin and small cash reward biggest cash reward was 25 dollars previous with 10k tourney freeroll and a couple of starcoin well chuffed pokerstars the best
 
DizzyDeb717

DizzyDeb717

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can't open my chest, and when i googled it.. this old thread came up :) love cardschat! it doesn't give me any error, just keeps loading.
i'll try waiting, reloading, etc as mentioned.. i was afraid to close it, thinking i'd lose the chest.
 
R

rachelle2291

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I have had this happen many times but I think it is just because of slow internet. Usually if I try again it will work.
 
PatValShark

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Usually its an update config error. Just try later, or reinstall client and update will auto fix, happens alot more than you think.
 
mkdrummey

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I've noticed this the last few days. I get free spins chests and it just stays on the loading screen. Occasionally I can get it to open but then the chest doesn't respond when I click on it. I manage in the end but it's gone very clunky.

The most recent update has also caused my laptop fan to spin all the time, and I'm using a well specced laptop so it more than meets the requirements. Someone told me to turn off the new engine in settings and that does solve the resource issue but then the tables look like they belong in the Windows 98 era.
 
pajpiorz

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when i got this problem i just login through Web Browser Always worked for me if chest ddidn't want to open in Client.

Hope it helps somebody :jd4:.
 
kacca

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I also had a problem, I started the PC through the browser, the chest was not opened completely, it was not visible, everything is fine through the mobile. I tried another browser too well. Maybe you should change the browser? Or climb in the settings, something can block.
 
L

lewis99

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gday all..i was delayed a day or two..kept trying..contacted support...not sure what happened as no contact back,but next time chest did open...thanks darrell
 
mkdrummey

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Since they increased the points required for me to open a poxy blue chest I don't bother trying anymore. I emailed their support and got a half arsed response about different levels for different prizes etc. I see people online only needing 300 points to open yet mine is 2850 points. I just accept I'm only playing for my own amusement now and forget about any rewards.

Pokerstars is now big enough and highly visible that most people will automatically go there when they want to start playing because it's all over the TV.

They seem more focussed on growing new markets while ignoring players where they are established. The big tournaments will be a major draw for gamblers but for low stakes recreational players like me there is very little to keep me interested. I'm only really playing there now because of the daily forum freerolls and maybe the odd pokerschool freeroll.

They still beat the crap out of all others with their software and stable platform though.
 
P

pjokay

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I am having this chest issue too, what a pain! Could call it chest pain.
 
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