Cannot open my account on ps

blackdevil724

blackdevil724

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They said that someone tried to get into my account multiple times, and they asked me for my favourite football team and first pat!! I opened account as a joke and forgot what i wrote...now waiting for response from suport...did any off you had experience like that??
 
toots babos

toots babos

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Send them your drivers license/passport and a bill or a bank statement, there's no better proof of confirming you are the account holder with that info :)
 
blackdevil724

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Wel i will if neccesery but i am still waiting for their support to answer :( but it should be easier, if i make a request from mail registered on my account it should be enough...aaa i want to play :(
 
Zorba

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Wel i will if neccesery but i am still waiting for their support to answer :( but it should be easier, if i make a request from mail registered on my account it should be enough...aaa i want to play :(

Be thankful they are watching your account and not letting anyone access without proof it is you.

:top:
 
blackdevil724

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Be thankful they are watching your account and not letting anyone access without proof it is you.

:top:
It is nice, but 3 hours later i am still waiting for support to answer, and second important thing i was on ps when it happened, luckely i wasn't on some tournament....i mean if i am online already don't they see that??
 
Yermek

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Wel i will if neccesery but i am still waiting for their support to answer :( but it should be easier, if i make a request from mail registered on my account it should be enough...aaa i want to play :(

You could not ask for support to close your account and open a new one?
 
blackdevil724

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You could not ask for support to close your account and open a new one?
When they ask for pet name it says if i cannot do that to contact support...so i wrote to them and waiting for answer...i do not think there is a reason for new account, they just need to unlock it...what makes me angry is that after you lock someones account it would be nice and normal when email comes from mail connected to account you answer it quickly...not that 3hours i am losing my nerves wondering what will happen..i knoew one thing, after this there will be no money on my account any more...
 
Yermek

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When they ask for pet name it says if i cannot do that to contact support...so i wrote to them and waiting for answer...i do not think there is a reason for new account, they just need to unlock it...what makes me angry is that after you lock someones account it would be nice and normal when email comes from mail connected to account you answer it quickly...not that 3hours i am losing my nerves wondering what will happen..i knoew one thing, after this there will be no money on my account any more...

I think everything will be okay
 
Zorba

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Give them time, if you don't know the answer to your secret question what do you expect them to think, for all they know someone may have hacked your email.

When they ask you to send in proof of ID (and they will) just do what they ask and all will be fine.

They are protecting you by these actions.

:top:
 
blackdevil724

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Give them time, if you don't know the answer to your secret question what do you expect them to think, for all they know someone may have hacked your email.

When they ask you to send in proof of ID (and they will) just do what they ask and all will be fine.

They are protecting you by these actions.

:top:
They can at least contact me in 5 hours...it is my mistake, but to block account and not respond to 3 emails?? Ok ask me to send what you need but try to be quick...when in begining i send some questions about depositing answer was here in minutes not hours...that is pokerstars
 
blackdevil724

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After abou 50 atempts i guessed right! Suport answered to my mail this morning...
 
albosaltenio

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Always take your timepo when it comes to a failed login attempt , they blocked my account for about a month
 
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