Boycott AMericas Card Room

NumberOneRhino

NumberOneRhino

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And once again ACR screws things up. Was in 4th place for the million qualifier and they do a system upgrade and canceled the tourney with less than a hundred players left. Support says (for the third time) oh so sorry. Why is it so hard for them to put up a notice with time and date an upgrade will be preformed. Bovada does it. I'm glad we are not playing the forum free roll there anymore. Oh, and I still haven't been paid on the ones that I won!
John J Rackham did you ever get paid? No!
 
Debi

Debi

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Don't know which forum you are referring to - but it is not us. We still have freerolls and events there and our members have always been paid.
 
A

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And once again ACR screws things up. Was in 4th place for the million qualifier and they do a system upgrade and canceled the tourney with less than a hundred players left. Support says (for the third time) oh so sorry. Why is it so hard for them to put up a notice with time and date an upgrade will be preformed. Bovada does it. I'm glad we are not playing the forum free roll there anymore. Oh, and I still haven't been paid on the ones that I won!
John J Rackham did you ever get paid? No!

Sr,

Would you please provide me with your username by PM so we can check on the information you are reporting, also to discuss on the Forum if there's something we have not paid.

We will need to verify on your game play and if there's something missing we will be more than glad to make it right and paid that back.

Please note that the system automatically credits the winnings on our customer's accounts so I will really like to check if you actually won something.

Regards
 
Davidjohnedge

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What Dakota said. Really confused because CC offers freerolls on ACR. And i have not had any issue with ACR. If they have down time and causes tourneys to act up they will try there hardest to make up for it. I myself have no complaints with the site. Hoping you get your issue resolved.
 
NumberOneRhino

NumberOneRhino

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Sr,

Would you please provide me with your username by PM so we can check on the information you are reporting, also to discuss on the Forum if there's something we have not paid.

We will need to verify on your game play and if there's something missing we will be more than glad to make it right and paid that back.

Please note that the system automatically credits the winnings on our customer's accounts so I will really like to check if you actually won something.

Regards

My apologies, it was not here.
 
B

BRADYboy2

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ACR i think has been a great site but i did notice that sometimes when playing they seem to lag and it can take ages before the money goes in when i already clicked all-in after s1 else went all-in and i called after my my original raise, i had AA or KK 1 time and i thought the other player would've thought i was slow-rolling but all was fine as they noticed the same thing.
 
A

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ACR i think has been a great site but i did notice that sometimes when playing they seem to lag and it can take ages before the money goes in when i already clicked all-in after s1 else went all-in and i called after my my original raise, i had AA or KK 1 time and i thought the other player would've thought i was slow-rolling but all was fine as they noticed the same thing.

Thank you,

I will forward your report to the IT department.

Have a great day!
 
PapaC

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I like ACR/BCP period. Can't control but so much.
 
MasterOfDisaster

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FCK ME same here

Cant get back VegasJJ says im inactive and this is so sick
wannt my money back $540 isnt peanuts.

ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Spend an hour getting back into it nothing works, saved screenies.
 
A

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FCK ME same here

Cant get back VegasJJ says im inactive and this is so sick
wannt my money back $540 isnt peanuts.

ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Spend an hour getting back into it nothing works, saved screenies.

Guys,

Its a DDOS attack, our mitigation system is doing the best to put everything back in place.

DDOS is not something that can be fixed, it can be mitigated.

Trust me when I said we are doing everything to min the downtimes.
 
MasterOfDisaster

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Guys,

Its a DDOS attack, our mitigation system is doing the best to put everything back in place.

DDOS is not something that can be fixed, it can be mitigated.

Trust me when I said we are doing everything to min the downtimes.

Sorry.for my frustration
 
A

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Sorry.for my frustration

Do not worry, we are also frustrated because this is not under our control, what is under our control is to mitigate the issues and act as fast as possible.

Denial-of-service attacks is a weapon used by cyber criminals in order to flood bandwidth and overload servers.

But we are doing all possible to avoid issues with our cust chips. Do not move from the table since everything resume in no more than minutes.
 
MasterOfDisaster

MasterOfDisaster

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lost over 3k chips already by sitting out :(
 
M

Mattlemore03

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Seems like their servers are under constant attack... Can't decide if this is really happening or if it's that their servers can't handle large amounts of traffic, like during the Freeroll Series...

Seems like today's customer service techniques call for denial of any responsibility and blaming something that can or can't be proven without being on the inside...

Why would anyone waste any energy flooding ACR's servers?
 
BigCountryGB

BigCountryGB

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Why would anyone waste any energy flooding ACR's servers?

For ransom demands. It happens to more than just poker sites. It requires next to nothing for the attackers since they are just using other peoples' machines through botnets to conduct the DDOS. Then they demand an anonymous bitcoin payment to make it stop.

Poker sites seem to really juicy targets for this since they can cause so much havoc during time sensitive events like poker tournaments.
 
Zorba

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Seems like their servers are under constant attack... Can't decide if this is really happening or if it's that their servers can't handle large amounts of traffic, like during the Freeroll Series...

Seems like today's customer service techniques call for denial of any responsibility and blaming something that can or can't be proven without being on the inside...

Why would anyone waste any energy flooding ACR's servers?

Welcome to the Internet.

:top:
 
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