Same service I got at Full Tilt
Your issue sounds like mine at Full Tilt,except they locked my account after I deposited money (with a prepaid visa
) they closed my account, I contacted them, they said they need I.D. so I took a pic of I.D. bank statement and utility bill as requested, they said it's not clear enough, I then scanned all info, they then said my I.D. card is expired, which it is but it has my date of birth, pic and name on it, I was sooo pissed off,I they have my money and I can't play. The only reason I started at Full Tilt was to play there once in a while and you can transfer funds between Poker Stars. I'm gonna get a new I.D. and get my money out of Full Tilt. I know alot of people like F.T. and have good experiences with them, I must be one of the few that has an issue. I hope you issue gets resolved with Bovoda and you don't have a angry feeling like I have and just have a new fun experince with them or somewhere else.