Bovada Issue Resolution-EXCELLENT

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chrishend86

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I play on Bovada, mostly medium limit ring games, and I just wanted to let you guys know what a great job they did handling an issue with my account. Like most people, I don't read terms of service in great detail, and I had a very minor infraction. Prior to this, I went on a run from $120 to $2500 in one night. My account was frozen the next day. After sending in my verification documents, Damon in their securities department gave me a warning and re-instated my account. They could have easily confiscated my winnings and closed the account. I'd like to thank them and any reps on these boards for their understanding, I did not expect it to be that simple.

TLDR: Thanks Bovada
 
JusSumguy

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What was the infraction?

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chrishend86

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Would rather not get into that, but it was minor and didn't affect the integrity of anyone else's gameplay.
 
zjohnzzz

zjohnzzz

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always liked bodog/bovada always got paid and got good response from c/s
 
aa88wildbill

aa88wildbill

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Thanks Bovada; had fun last night, played in 500$a guaranteed(DS) took 20th place. One of these days I'll get first place.
 
left52side

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Thanks Bovada; had fun last night, played in 500$a guaranteed(DS) took 20th place. One of these days I'll get first place.

I love the tournaments offered on bovada.
Also yes there cs always seems to be very good with guiding me in the right diretion when I need them to.
I called about my bonus being released last night and they were really helpful on helping me explain it to them,they even released ten buks of it early for me because I am close to the rest of it being released and they said I would have it covered in a day or two anyway.
So that gesture was very nice of them :)
 
buzzmania

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yep bovada/bodog has always had gd cs for sure..never had a problem with cashouts etc.
 
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baby kahuna

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Why bring it up if youre not going to tell us the details? Id like to know also so I dont make the same error.
 
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kmbpoker

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just got back from a week on the road had a good run made 3 final tables.i have been holding back on playing on line , black friday left a bad taste in my mouth, but been reading some good stuff here about bovada so gonna play the cc freeroll this week and maybe give em a try, thanks for the post
 
Jd0ubl3M

Jd0ubl3M

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bovada is was on my favorit sites to play on right now, like the horse betting as well. Just wish we could still use our id names.
 
wagon596

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Glad they got your issue resolved. Bovada is my favorite site to play... I joined in 2007 when it was still Bovada. I do miss the freerolls they use to have. Take care
 
masondub

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That is awesome, i have spoke with them a few times and they seem very helpful. They are currently verifying my ID card so i can make a deposit. Hopefull it does not take that long x D

It would be nice if you told us what the infraction was, I dont understand why you wouldnt want to tell us. Is it embarrassing or something? How could it be? I definitely would not want to make the same mistake.. Does it have anything to do with the fact that you went on such a good run?
 
Acesinthebig

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That's not the point. Bovada is awesome, and there is so much traffic. I hope poke never gets legalized, hahahahahaha

something wrong with my typing today...."I hope (online) poker never gets legalized"
 
Blobweird123

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Would rather not get into that, but it was minor and didn't affect the integrity of anyone else's gameplay.

I dont even have monies invested in you or anything and yet it already seems fishy lol. Collusion? Two accounts? What is it!?!
 
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chrishend86

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I dont even have monies invested in you or anything and yet it already seems fishy lol. Collusion? Two accounts? What is it!?!

Both of those would DEFINITELY affect gameplay integrity.
 
XXPXXP

XXPXXP

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bovoda is good... if they could let us play more cash tables at the same time that will be much better!

anyway good news for ur account...LOL
 
Blobweird123

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Both of those would DEFINITELY affect gameplay integrity.

Ofc but with nothing more to go on we can only make assumptions. Seriously dont see why it cant just be stated?
 
masondub

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Ofc but with nothing more to go on we can only make assumptions. Seriously dont see why it cant just be stated?

Me neither, and i find it kind of messed up that he cant help us out and clue us in on the infraction so we do not make the same mistake..

Now rules like you can not have 2 accounts or share accounts are pretty obvious, but im playing poker on Bovada on pins and needles trying not to make an infraction, one that i know nothing about lol..
 
MisterLongFace

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Me neither, and i find it kind of messed up that he cant help us out and clue us in on the infraction so we do not make the same mistake..

Now rules like you can not have 2 accounts or share accounts are pretty obvious, but im playing poker on Bovada on pins and needles trying not to make an infraction, one that i know nothing about lol..

like has been stated, would like to know so I may not make the same mistake. Do I need to go over the terms of service with a fine tooth comb so I don't make a mistake which may jeapordize risk my account status there?

is the way Bovada handled this a good thing or a bad thing? I don't know if I don't know what the infraction was.

If you are that concerned about people knowing what it was you did that you can't say it, then it seems common sense that it would be better to not start a thread about it.
 
masondub

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like has been stated, would like to know so I may not make the same mistake. Do I need to go over the terms of service with a fine tooth comb so I don't make a mistake which may jeapordize risk my account status there?

is the way Bovada handled this a good thing or a bad thing? I don't know if I don't know what the infraction was.

If you are that concerned about people knowing what it was you did that you can't say it, then it seems common sense that it would be better to not start a thread about it.

Lol thank you, this is exactly what im saying. Apparently the way customer service handled it was a good thing. Thier customer service seems to be pretty good.

And BTW i was a little sarcastic about being on pins and needles lol :D
 
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