BOVADA, Frozen Acct. Proof of GENDER!!!

Hello Everyone,

I am FURIOUS.

I rang Bovada CS about an issue/query and was told that my Account has Mr. instead of MS. with my name.

I have a feminine voice and am able to verify all Security Questions, Financial, Name Address, name of my 1st Dog etc.

I think it is RIDICULOUS to freeze an Account due to some Gender specific mix up. Also, My name is obviously female and there are no male equivelants.

I then get told that I am lucky this issue is being expedited because normally such an IMPORTANT, HIGH SECURITY RISK ****ING ISSUE would take 24-48 Hours! I was not even withdrawing money! This freezing of my Account occured when the CS rep. I was speaking with noticed it!

I am so ANGRY that I am taking my money out and closing the Account WHICH SUCKS as I am a USA player and don't have many choices.

Freezing an Account due to some minor gender error is just INSANE. AND this happens after I deposit the money???? Not for three years before?

**** you Bovada,

Gypsy

I rang Bovada CS about an issue/query and was told that my Account has Mr. instead of MS. with my name.

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I only wonder that you haven't noticed before. Did you know that you have wrong gender in your account and why didn't you written earlier about this in a support ?

Not for three years before?

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A support is not eligible to change your passport details, so it's your fault. But I agree that they been treated unfairly, if you can confirm the passport details, then the ban is unjustified, everyone can make mistakes....

Hello Horizon,

I have never bothered to look at my Account details!
AND I was not withdrawing money! I am well aware of having to provide all sorts of documentation when withdrawing and accept that. It's for everyones security. But to FREEZE an Account due to the Gender id issue is absolutely over the top ridiculous.

They could have easily just sent an email to my REGISTERED email account with them with some sort of link to verify such a supremely minor detail. Even if it is my fault for not being vigilant with the details of my Account, my misclicking the mr. instead of the ms. is just absolutely not a high risk security detail.

Part of my frustration is just being a USA Player and having to put up with crap like this because the pickings are so slim.

Thank you for your response though,

Gypsy