BOVADA IS DOWN! I was In this Tournament..

#1 November 30th, 2019, 6:36 AM

I made a deposit about 3 hours ago to try my luck at this $500 + $2 knockout which started at 9:30PM. I was in 1st place with $16k+ chip stack (Player 5)

IMG_1404.JPGIMG_1404.JPG

Nothing was refunded to my account, than when I tried to contact chat support, the entire website Server went down! I also tried to call Bovada and they are no longer accepting calls.

Since the website is down, I cannot even see the cancellation policy!

Has anyone ever gone thru this?

#2 November 30th, 2019, 1:01 PM

Originally Posted by Cdawg405

I made a deposit about 3 hours ago to try my luck at this $500 + $2 knockout which started at 9:30PM. I was in 1st place with $16k+ chip stack (Player 5)

Attachment 260659Attachment 260659

Nothing was refunded to my account, than when I tried to contact chat support, the entire website Server went down! I also tried to call Bovada and they are no longer accepting calls.

Since the website is down, I cannot even see the cancellation policy!

Has anyone ever gone thru this?

I ran into this problem at poker Stars when They had problems with the site. many players then interrupted, but fortunately for the players all buy-ins returned to the accounts.
but there were never estimates of the results of the tournament, only buy-in.
you just have to wait for a response from support.
good luck at the tables. BOVADA IS DOWN! I was In this Tournament..

BOVADA IS DOWN! I was In this Tournament..

#3 November 30th, 2019, 1:47 PM

Brutal. That sucks. They probably need a few hours to sort everything out before returning your entry, but I'm sure you'll get it.

#4 November 30th, 2019, 2:05 PM

I wonder what's going on? I can't see my balance or any zone games running. Is bodog down right now?

#5 November 30th, 2019, 2:37 PM

Update: After about 3 hours, the Buy-In was returned! However, no compensation for being in The top 10 or 1st place!

I will continue to play Bovada since this is the first time but I actually was about to win in at least the top 3.

#6 November 30th, 2019, 11:13 PM

Originally Posted by Cdawg405

Update: After about 3 hours, the Buy-In was returned! However, no compensation for being in The top 10 or 1st place!

I will continue to play Bovada since this is the first time but I actually was about to win in at least the top 3.

Additional Update: Almost 24 Hours later, Bovada added 25,000 Rewards points to my account. It doesn�t make up for 1st or 2nd Place during a server outage but it does make me feel a little better I guess :|. Better than nothing! I will most definitely continue to play on Bovada now!!

#7 November 30th, 2019, 11:18 PM

While I was playing in the $500 + $2 knockout game last night on Bovada at 9:30 the servers crashed and site went down for a couple hours (No phone or Chat support available)

3 hours later, Bovada refunded the buy-in and 24 hours later they game me 25,000 rewards points without me having to speak with anyone!

Should I still call and complain since I was in 1st/2nd place when this occurred?

As understood it; 50% of the pot will be split between everyone, the other 50% goes to the players that were ITM [In The Money]

#8 November 30th, 2019, 11:18 PM

Adjustments.JPG

#9 December 1st, 2019, 2:02 PM

More than some sites would give these days. Glad it got worked out.

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