BOVADA CUSTOMER SUPPORT AND PROMOTIONS

tokie36

tokie36

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Hello all been a while since ive been around. Wanted to see how everyone has been. Before I do that need to let everyone know my troubles. Recently deposited to bovada 150 dollars. Received all of my bonus except for the bowlopoly that there are advertising and the casino bonus. I have found that they are very dishonest over there. They also screwed me out of a royal flush bonus because I didn't have the exact hand #. (The amount 100$)Which is in there fine print which i knew nothing about. The casino bonus was $150. And the bowlopoly bonus was just 25$!!! Total of 275 $ Also when you contact customer support good luck understanding them. They will repeat the same thing repeatedly and no one seems to be in charge. WANTED TO GIVE EVERYONE A HEADS UP :mad: :mad:
 
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gocubsgo23

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bovada

i disagree. Bovada has been the best site out there the last year or so. cust service is great and the deposit and withdrawal has been too
 
Acesinthebig

Acesinthebig

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They should have better ways to monitor your progress during promotions, but they've always been fair to me, and I'm constantly getting bonuses.
 
cdooley72

cdooley72

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I have noticed that some of their promos do not apply until you OPT in.
 
ovitoo

ovitoo

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Hello all been a while since ive been around. Wanted to see how everyone has been. Before I do that need to let everyone know my troubles. Recently deposited to bovada 150 dollars. Received all of my bonus except for the bowlopoly that there are advertising and the casino bonus. I have found that they are very dishonest over there. They also screwed me out of a royal flush bonus because I didn't have the exact hand #. (The amount 100$)Which is in there fine print which i knew nothing about. The casino bonus was $150. And the bowlopoly bonus was just 25$!!! Total of 275 $ Also when you contact customer support good luck understanding them. They will repeat the same thing repeatedly and no one seems to be in charge. WANTED TO GIVE EVERYONE A HEADS UP :mad: :mad:

Pretty simple to check the hand history and give them the hand #. It's not really fine print, its in the instructions for claiming. I can agree their support is repetitive bc I had an issue that was dissatisfying and they called me and basically just explained the issue back to me (like I was unaware of it). For the most part, they're still one of the best for US imo.
 
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sylpoker1

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I hope u do get your bonus, after u get the HH number for the hand .So far i have found their support pretty helpful, ALTHO one time, I had a glitch on the screen, and they got very repetitave saying everything back to me, that i was saying, so i kind of know what u mean.Good Luck.
 
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Blue_Fossil

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I've also always had a good experience dealing with Bovada'a customer support staff.

I've just made my first cash-out request. If something goes awry there, I reserve the right to change my opinion. :)
 
ckickenking

ckickenking

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Bovada has the best support beside ACR from all the US poker site. The Bovada bonuses mean you got to earn it you dont get that amount
 
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DStump

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I hit a royal flush on bovada and called immediately and got my bonus.... only issue i have ever had is when cashing out they will not allow you to cash out certain bonuses and I had that still left in my account. was odd
 
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Zin

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I have had no problems with customer support, always answer the phone when one calls. Hope you get your bonus money, good luck.
 
Tammy

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tokie36 said:
Hello all been a while since ive been around. Wanted to see how everyone has been. Before I do that need to let everyone know my troubles. Recently deposited to bovada 150 dollars. Received all of my bonus except for the bowlopoly that there are advertising and the casino bonus. I have found that they are very dishonest over there. They also screwed me out of a royal flush bonus because I didn't have the exact hand #. (The amount 100$)Which is in there fine print which i knew nothing about. The casino bonus was $150. And the bowlopoly bonus was just 25$!!! Total of 275 $ Also when you contact customer support good luck understanding them. They will repeat the same thing repeatedly and no one seems to be in charge. WANTED TO GIVE EVERYONE A HEADS UP :mad: :mad:

I don't see what the big problem is, especially since, as you say, it was in the "fine print". You should always read the terms and conditions of any promotion you plan on participating in to make sure you get awarded if you meet the criteria, same as anything in life.

I hit a royal flush on bovada and called immediately and got my bonus.... only issue i have ever had is when cashing out they will not allow you to cash out certain bonuses and I had that still left in my account. was odd
It's pretty standard for just about every poker site to have a condition in place that you have to either play so many hands, earn x-amount of rake, or player points, etc. before your bonus is cleared and eligible for withdrawal. Nothing new there.
 
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golfs4us

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does bovada have freeroll tournaments how about low stakes omaha hl
 
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Blue_Fossil

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Bovada does have freerolls, but you have to make a deposit before you can qualify for any of them. They also have low stakes Omaha HL cash games (.02/.05 & .05/.10).
 
Suited Frenzy

Suited Frenzy

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Their customer service is fantastic. I have had to call them on a few different occasions & there isn't much wait on the line to talk to a representative.

They have always figured out what I've asked them to do & they complete it in a very reasonable amount of time.
 
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