Bovada Chat issues

1luckysob

1luckysob

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I have been playing on Bovada consistently since the switch to the new software, and have noticed more offensive chat then I have ever noticed when we all had names at the table. I have been running into people saying some really ridiculous things including racism, homophobic slurs, and just general out of bounds trash talk. Usually I have no problem with these people and can just ignore them on chat but when they are calling out what their hole cards are before the flop and giving away what they had when they fold and generally ****ing up the game it has gone too far. Where are all the Mods on this site, I have never seen a Mod enter the room to block someone from chat or anything of that nature... Not sure if Bovada doesn't care about the integrity of the game when it comes to speech or if they do not employ people to monitor games....Something needs to be done here it seems like since we are anonymous people are not being held accountable for what they say during a game...If this continues I may have to commit to a new site to regularly play
 
Kenzie 96

Kenzie 96

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Pretty sure #3 is a Mod, no idea why he/she doesn't jump in.
 
B

Bovada Service

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1luckysob said:
I have been playing on Bovada consistently since the switch to the new software, and have noticed more offensive chat then I have ever noticed when we all had names at the table. I have been running into people saying some really ridiculous things including racism, homophobic slurs, and just general out of bounds trash talk. Usually I have no problem with these people and can just ignore them on chat but when they are calling out what their hole cards are before the flop and giving away what they had when they fold and generally ****ing up the game it has gone too far. Where are all the Mods on this site, I have never seen a Mod enter the room to block someone from chat or anything of that nature... Not sure if Bovada doesn't care about the integrity of the game when it comes to speech or if they do not employ people to monitor games....Something needs to be done here it seems like since we are anonymous people are not being held accountable for what they say during a game...If this continues I may have to commit to a new site to regularly play
Click to expand...

We do our best to create and maintain a comfortable environment for all players and we expect everyone to conduct themselves in a respectful manner. These expectations coincide with the standards set by the Bodog Poker network and offensive chat is in breach of our House Rules:

http://poker.bovada.lv/getting-started/poker-house-rules

We assure you, although players may be anonymous at the tables, every player is associated with a unique Player ID and we investigate all reports of chat abuse thoroughly; inappropriate, hateful or otherwise offensive language won’t be tolerated. We complete daily chat searches, contact players that breach the rules and take appropriate action on all accounts.

We rely on reports of chat abuse from our players, and encourage you to contact us if others are using offensive language, or chatting in other ways you find disrupts your play. Feel free to give us a call at 1-866-909-ACES(2237) or via email, poker@bovada.lv, and we will investigate accordingly. When you contact us, please be sure to provide your table name, as well as seat and hand numbers.
 
JusSumguy

JusSumguy

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Bovada Service said:
Feel free to give us a call at 1-866-909-ACES(2237) or via email, poker@bovada.lv, and we will investigate accordingly. When you contact us, please be sure to provide your table name, as well as seat and hand numbers.
Click to expand...

That's just wrong. Immediate response is the norm.


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DaveE

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Bovada Service said:
We do our best to create and maintain a comfortable environment for all players and we expect everyone to conduct themselves in a respectful manner. These expectations coincide with the standards set by the Bodog Poker network and offensive chat is in breach of our House Rules:

http://poker.bovada.lv/getting-started/poker-house-rules

We assure you, although players may be anonymous at the tables, every player is associated with a unique Player ID and we investigate all reports of chat abuse thoroughly; inappropriate, hateful or otherwise offensive language won’t be tolerated. We complete daily chat searches, contact players that breach the rules and take appropriate action on all accounts.

We rely on reports of chat abuse from our players, and encourage you to contact us if others are using offensive language, or chatting in other ways you find disrupts your play. Feel free to give us a call at 1-866-909-ACES(2237) or via email, poker@bovada.lv, and we will investigate accordingly. When you contact us, please be sure to provide your table name, as well as seat and hand numbers.
Click to expand...
^^Like JSG said, do you not have online live staff?
 
D

DStump

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They probably put you on a bad run when they say "we will handle it"......
 
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