Blackchip Problem Resolved

smoked100000

smoked100000

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so ive been playing some freerolls on BC and every time I log in the banner said deposit and get MOSS FREEROLL and 50 free tourney dollar for jackpot so I deposited for the first time and for two days no tourney bucks so I contact cust support and after about 2-3 hrs of run around of them telling me it was for first deposits only and they dont have it and all kinds of nonsense they finally told me it was an error on there part and that I was not getting it ! Shouldnt they do something to comp me for it? I mean it was an easy fix and no problem now im posting this all over the internet ! How is it they can post an add and not stand behind it ! I did everything they told me adding the code PASSPORT when depositing and everything yet I dont get what they promised here is the convo and pics to prove the crap i went thru! VERY BAD BUSINESS!! :mad: sorry about spelling and grammar

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Department: BlackChipPoker Support
Full Name: anthony meinert
Email: anthonymeinert@Yahoo.com
Your Question: y am i not in the Moss
Operator: Mia M
13:14 Your Question: y am i not in the Moss
13:14 Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
13:15 Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
13:15 Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
13:16 Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
13:16 You are now chatting with Mia M (Poker Solutions Agent) - BlackChipPoker Support
13:16 Mia M: Hello! Welcome to our Live Chat Department, my name is Mia.
13:17 anthony : hello mia i was wondering why i was not entered to the MOSS torny yet my user name is SmokedMillions
13:17 anthony : also my 20 days of jackpot poker has not been added yet
13:19 anthony : ill be back in just a min please wait for me some one is at the door
13:21 anthony : ok im back
13:22 anthony : hello?
13:23 Mia M: I am cheking on it.
13:23 anthony : ok thanks much
13:25 Mia M: 20 days Jackpots?
13:25 Mia M: We do not offer that on BCP.
13:25 anthony : yes you do its on the bahnner
13:26 Mia M: Which banner?
13:27 anthony : hold on ill screen shot it i knew something was funny the night girls keep playing around on thisone min and ill get the screen shot
13:30 anthony : do you have an email to send it to
13:33 Mia M: Yes support@blackchippoker.eu
13:37 anthony : ok i forwarded the pics to you
13:38 anthony : and im noy in the moss yet ?
13:38 anthony : not*
13:38 Mia M: Ok let me check.
13:43 Mia M: No emails from: Email address: anthonymeinert@Yahoo.com
13:44 anthony : they are on there way i just sent them a min ago
13:44 anthony : at 1231 and 1232
13:45 Mia M: Ok.
13:46 anthony : and why am i not in the MOSS passport ?
13:46 anthony : also the promo code for the 20 days of jackpot was PASSPORT
13:47 anthony : maybe that would help
13:47 anthony : also
13:47 Mia M: That is for first depositors and will be registered automatically.
13:47 anthony : i am a first depositer
13:47 anthony : or
13:48 anthony : is there more than one MOSS
13:48 anthony : my first deposit as last night
13:49 Mia M: Then you will be register automatically.
13:50 anthony : why am i not in it yet then how long does it take the torny is tomorrow
13:50 anthony : i dont want to miss out
13:51 Mia M: Ok that is the freeroll but nowhere it says about the jackpots.
13:51 anthony : yes it does 4th or fth line down
13:51 Mia M: And the bonus is in there already.
13:52 anthony : yes i know but i played and it did not give me anything twards the bonus
13:52 anthony : i played in 3 tornys last night and recived no credit twards my bonus
13:52 Mia M: Ok I saw it.
13:53 anthony : ok thanks
13:55 Mia M: Sure, I am checking with the supervisor.
13:56 anthony : thank you much Mia
13:58 Mia M: Sure you are very welcome.
14:06 Mia M: Sir as per my supervisor that is an error seems that we are only offering that on ACR.
14:07 anthony : well thats not very cool and what is the point of me putting in the code PASSPORT ato recive the 20 days of jackpot thats why i deposited on here
14:07 anthony : also whats going on with the MOSS
14:08 anthony : this is very irritating
14:08 anthony : it make me not want to trust you
14:08 anthony : if it was a mistake shouldnt it be rectified
14:09 anthony : i only want whats fair
14:12 Mia M: My apologies I did what I can and I saw it.
14:12 Mia M: But I have been informed that this was load by mistake.
14:13 anthony : ive been getting the run around for three days now and I am on many of the poker forums that would be very bad service on your end at Black chip
14:13 anthony : nd also what is going on with the MOSS?
14:21 Mia M: What do you mean by what do you mean bout the MOSS?
14:21 anthony : why am i not in it ?
14:21 anthony : the MOSS FREEROLL
14:22 Mia M: That will be added automatically.
14:22 anthony : so why is it im not in there
14:24 anthony : What seems to be going on you guy just put adds out saying a bunch of interesting thins so i deposit and then no come thru on your end that is unexceptable
14:25 anthony : sorry my spelling and grammar suck
14:26 Mia M: Not a problem yes I checked with the supervisor and confirm to me that the tournaments department will be in charge to make the registration before of the event.
14:27 anthony : ok so thats it? i just get the one even tho the add said both ?
14:27 Mia M: The $250 free roll I can add you.
14:27 anthony : once again what was the point of the code PASSPORT
14:28 Mia M: That is the one which the tournaments will take care of.
14:28 anthony : nvr mind ill just have to go talk to a rep this is getting me no where
14:29 anthony : if a buisness make a mistake it should fix the problem do you think this kind of thing would happen at a leggit casino
14:30 Mia M: I understand your point Sir, but the answer was no from my superior, please understand that and can't go over it.
14:34 anthony : well just rember this is going to the forums so i do understand everyone can make there own decisions and a bad buissness choice is yours to make
14:35 Mia M: I am sorry to hear that Sir.
14:37 anthony : should it not be somthing easly taken care of i dont want to make you look bad i achually enjoy this site ovr ACR but come on you cant do a thing for that i was really looking foward to the jack pot and i dont believe its fairs to not do something
14:39 anthony : this site is so much easier to look at with the blue color scheam
14:39 Mia M: I understand your point believe me Sir, but I can't go over a decision.
14:40 anthony : ok well thats sad :(
Helpdesk: https://livepokersupport.com/
 

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A

ACR Rep

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I really apologized for the misunderstanding Sr, I sent you a PM
 
Havik

Havik

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I really apologized for the misunderstanding Sr, I sent you a PM

Same issue here.

I deposited on my BCP CS235 account after I seen the pop up banner

3-4 days later No Jackpot dollars?

When I asked support they said" I would get the jackpot dollars. I also saved the conversation that I had with the live rep if you're interested in seeing it.
 
Last edited:
smoked100000

smoked100000

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ok they def took care of the problem i also noticed they fixxed the adds so no one will get caught up in this BIG SHOUT OUT TO THE ACR REP!!! YOUR THE BEST!
 
Debi

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I changed your thread title since they took care of it.
 
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