F
forty
Rising Star
Bronze Level
I was playing a tournament called $500 lucky pot. I t's down to 3 tables, I'm in second place and site starts having a server problem causing me to loose connection with them. I contact them via live chat to find out whats going on. This is what they said: Hi! Welcome to BetOnline! How can I help you?
You are not currently in a chat session. For immediate assistance, please initiate a chat.
You are not currently in a chat session. For immediate assistance, please initiate a chat.
You are now chatting with Steve Smith
Your Issue ID for this chat is LTK58301136707X. Please record it in case of pending issue.
Steve Smith: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
senny: is there a problem with your server?
Steve Smith: Thank you for waiting. I'll be with you in just a moment...
Steve Smith: I will be right with you...
Steve Smith: We do apologize but our Poker software is currently down, please be aware that our IT department is working on it right now. In the meantime you can play in the casino or place a few wagers until is fixed.
Steve Smith: Please send an email with as much table info as you can. cs@betonline.com
senny: thank you
senny: I was in second place in the poker tournament I was playing
senny: What will happen now
Steve Smith: I'm sorry for the delay. I'll be right with you...
senny: If I can not resume my tournament will I win the prize for the place that I was in?
Steve Smith: Thank you for waiting. I'll be with you in just a moment...
Steve Smith: I'm sorry for the delay. I'll be right with you...
Steve Smith: Please send an email with as much table info as you can. cs@betonline.com
It's like I was talking to an automated system. And this is the second time this has happened in one week. Strongly considering looking for another site to play poker.
You are not currently in a chat session. For immediate assistance, please initiate a chat.
You are not currently in a chat session. For immediate assistance, please initiate a chat.
You are now chatting with Steve Smith
Your Issue ID for this chat is LTK58301136707X. Please record it in case of pending issue.
Steve Smith: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
senny: is there a problem with your server?
Steve Smith: Thank you for waiting. I'll be with you in just a moment...
Steve Smith: I will be right with you...
Steve Smith: We do apologize but our Poker software is currently down, please be aware that our IT department is working on it right now. In the meantime you can play in the casino or place a few wagers until is fixed.
Steve Smith: Please send an email with as much table info as you can. cs@betonline.com
senny: thank you
senny: I was in second place in the poker tournament I was playing
senny: What will happen now
Steve Smith: I'm sorry for the delay. I'll be right with you...
senny: If I can not resume my tournament will I win the prize for the place that I was in?
Steve Smith: Thank you for waiting. I'll be with you in just a moment...
Steve Smith: I'm sorry for the delay. I'll be right with you...
Steve Smith: Please send an email with as much table info as you can. cs@betonline.com
It's like I was talking to an automated system. And this is the second time this has happened in one week. Strongly considering looking for another site to play poker.