BetOnline and SportSbetting accounts. How to play both sites?

Originally Posted by finaltable1

In happened at the end of this winter.
Played CC games, won some money, used these money to play MTTs, won some, cashed out from both SB and BoL accounts to Bitcoin.
Logging on next week and see that both of my accounts are blocked...
Contacted support - they wanted me to do a SELFIE with documents next to my face together with photos and scans of utility bill, ID and such. Well I've never done a single selfie in my life and I think it's stupid to take self photos, but after a week or two I've decided to send them what they've asked. Then the nightmare has started " We can't clearly see the numbers on your ID next to your face"... OFC you can't see it, because my fingers are covering the numbers while I hold the ID, that's why I've sent you the other photo of ID alone... - that's what I wanted to write, but instead I was polite and kind and sent them a nice reply... but support wasn't fast and it lasted for a month or more to resolve this situation.

In the result I've got just one account unblocked and this email:


This is Nancy Diggins from Financial Services. Hoping you are well by the time you receive this email.
“At Sportsbetting, we pride ourselves on providing our players with a trusted and reliable online experience that delivers exceptional customer service. In return, we expect fair and ethical play from our players.
We take the security and safety of our players seriously, as a result players found multi-accounting or doing anything that we believe compromises the fairness of play or game security at Sportsbetting will not be tolerated.
Any player that our security and fraud team find guilty of acting in an unethical manner and in a way that generally violates our Fair Play policy will have their account closed, account funds confiscated, and subsequently will be banned from playing at Sportsbetting along with all other sites on our network.
Our zero tolerance policies are to the benefit of all customers, who can continue to enjoy playing online at Sportsbetting confident that our high standards ensure vigilance when it comes to maintaining game integrity and a service that they can trust and depend on.”

We have decided to close all duplicate accounts, leave SB**(***@gmail.com) open. If you continue to ignore our policy and behave similarly moving forward, we will act to remove all bonuses and associated winnings from your account – without notice and without further explanation.

Regards,


I had just one account at SB and just one account at BoL, been playing for a month or more. Haven't deposited, won couple of dollars in CC games and won some more in MTTs, cashed out and got both accounts blocked.

SO

How do you guys keep playing at both sites?

Originally Posted by vra4a

it should not be a problem to play on both sites,
but if you play in one tournament from one site,
drops off .. and you go from the second site in the same tournament
this leads to blocking of accounts...

Originally Posted by finaltable1

This has never happened, because I have never played both sites during same day. Any other reasons? And can I try and register a new account at BoL with a new email address or it will lead to a permanent block of both SB and BoL?

Originally Posted by finaltable1

This has never happened, because I have never played both sites during same day. Any other reasons? And can I try and register a new account at BoL with a new email address or it will lead to a permanent block of both SB and BoL?

Originally Posted by vra4a

I have registrations in three site from this network with the same email
so far I have no problems...

Originally Posted by mk0523

Don't do that. There is nothing you can do other than to have a mod on here contact them for you on your behalf explaining the situation.

Originally Posted by finaltable1

If you continue to ignore our policy and behave similarly moving forward, we will act to remove all bonuses and associated winnings from your account – without notice and without further explanation

Originally Posted by tayday79

it is aganst the rules to play on both sites cause they block mine too

Originally Posted by jaymfc

clearly they are accusing you of something hope you work it out.

Originally Posted by finaltable1

Accusing me? In what? For example?
I got both of my accounts blocked without any explanation. When I've contacted them with questions I've received a typical answer that I need to send documents, without answers to my questions.
SO far I see the single problem is that I've contacted SportsBetting support team using email that was registered at BetOnline, but I've explained it in my message. Is this the reason?

Originally Posted by jaymfc

no idea, but how do you interpret this line in your email?


"If you continue to ignore our policy and behave similarly moving forward,"


I don't think your email was the problem as most of us have many email addresses.
you need to hear from them exactly how you ignored policy and behaved in a way they didn't approve of.
just putting my two cents in not accusing

Originally Posted by finaltable1

It's not 2cents, thanks for your 2 dollars!
I have no idea what this is about. Do You recommend me to contact them with a single question about this policy violation? Well I already asked twice in my emails in March, what was the reason, but haven't received any exact answer except for multiaccounting and requests for the documents.

Originally Posted by finaltable1

In happened at the end of this winter.
Played CC games, won some money, used these money to play MTTs, won some, cashed out from both SB and BoL accounts to Bitcoin.
Logging on next week and see that both of my accounts are blocked...
Contacted support - they wanted me to do a SELFIE with documents next to my face together with photos and scans of utility bill, ID and such. Well I've never done a single selfie in my life and I think it's stupid to take self photos, but after a week or two I've decided to send them what they've asked. Then the nightmare has started " We can't clearly see the numbers on your ID next to your face"... OFC you can't see it, because my fingers are covering the numbers while I hold the ID, that's why I've sent you the other photo of ID alone... - that's what I wanted to write, but instead I was polite and kind and sent them a nice reply... but support wasn't fast and it lasted for a month or more to resolve this situation.

In the result I've got just one account unblocked and this email:


This is Nancy Diggins from Financial Services. Hoping you are well by the time you receive this email.
“At Sportsbetting, we pride ourselves on providing our players with a trusted and reliable online experience that delivers exceptional customer service. In return, we expect fair and ethical play from our players.
We take the security and safety of our players seriously, as a result players found multi-accounting or doing anything that we believe compromises the fairness of play or game security at Sportsbetting will not be tolerated.
Any player that our security and fraud team find guilty of acting in an unethical manner and in a way that generally violates our Fair Play policy will have their account closed, account funds confiscated, and subsequently will be banned from playing at Sportsbetting along with all other sites on our network.
Our zero tolerance policies are to the benefit of all customers, who can continue to enjoy playing online at Sportsbetting confident that our high standards ensure vigilance when it comes to maintaining game integrity and a service that they can trust and depend on.”

We have decided to close all duplicate accounts, leave SB**(***@gmail.com) open. If you continue to ignore our policy and behave similarly moving forward, we will act to remove all bonuses and associated winnings from your account – without notice and without further explanation.

Regards,


I had just one account at SB and just one account at BoL, been playing for a month or more. Haven't deposited, won couple of dollars in CC games and won some more in MTTs, cashed out and got both accounts blocked.

SO

How do you guys keep playing at both sites?

Originally Posted by jaymfc

well we all have one account at BOL and one account at SportsBetting,
and our name in that thread with both names listed so that's not multi-accounting.

I would call them to get a clear answer. also if you use a decent camera you should be able to get a picture that can be zoomed in to read the documents. pain in the butt, but I've done it. I would send it to both sites. ask what you can do to get your other site back.
hope something works, good luck

Originally Posted by joeisi

Normally you cannot have accounts on more than one Chico Network Sites (Betonline, SportsBetting Poker & Tiger Gaming)

They make an exception for us Cardschat members and allow us to have both Betonline and Sportsbetting Poker accounts because of the freerolls. You are supposed to submit your details on this thread here https://www.cardschat.com/f31/list-y...s-here-291541/ (https://www.cardschat.com/f31/list-your-bol-sportsbetting-usernames-here-291541/) as well as update the information on your profile (Which I see you have done already). All information is found on first post on that thread on what you need to provide.

Once you do those both things above the CC admins forward the information and you can have accounts on both BOL and SB. Unfortunately I am guessing they do not forward list everyday they may do it every week or every month I do not know. I would suggest reaching out to one of them (Either Tammy or Debi) and explaining the situation and see if they can help you by sending your information over in a timely manner.

You will still have to verify your account if they asked you to. But this is strange for me they normally do not ask for a selfie this must be something new. In fact if you did not deposit via Visa or Mastercard they normally do not ask for any documents.

I have done a selfie verification before for a payment processor you need to make sure that the details on the documents are easily seen which can sometimes be a challenge. Words and numbers on you Driver's License are so small in comparison to your face and also holding the document your hands sometimes obscure the letters and numbers. .

You will need to make a deposit and roll it at least once before you can make any withdrawal. See my post here it covers withdrawing from BOL it also applies to SB https://www.cardschat.com/showpost5054427-post2.html

Best of Luck

Originally Posted by finaltable1

Thanks, You are right, I've updated my BoL and Sportsbetting nicknames in specified thread as soon as I've registered there. And I haven't played CC freeroll there for some time after the registration, cause normally I play US poker sites when I have some job to do at the PC during evening-night hours. Cause all freerolls at US poker sites are starting at 1-2-3AM for me. If there is no paid work, that i can mix with poker session, then I prefer to use the bed at nights.


And you're not right about the withdrawal process. I did withdrawals to bitcoin without making any deposits, it was 24hr process without any verification. Then, next time when I've tried to log in - both accounts been blocked. In my first message to the support team I've mentioned about thread at CardsChat, but there was no single word about it in their answers. They also haven't answered me about the reason for blocking. In their emails they only wanted to see my documents and answers been long, and some of them looked like it was bullying (read above post). After I've sent them 3rd package with documents (including photos from previous 2 packs) they've unblocked only SB account.

What are the possible reasons?
- Withdrawing to Bitcoin without depositing? In your thread you're stating that deposits are necessary.
- 2 accounts with different emails?
- My nickname is DONALD_TR***P, and they're all democrats there???

Originally Posted by finaltable1

In happened at the end of this winter.
Played CC games, won some money, used these money to play MTTs, won some, cashed out from both SB and BoL accounts to Bitcoin.
Logging on next week and see that both of my accounts are blocked...
Contacted support - they wanted me to do a SELFIE with documents next to my face together with photos and scans of utility bill, ID and such. Well I've never done a single selfie in my life and I think it's stupid to take self photos, but after a week or two I've decided to send them what they've asked. Then the nightmare has started " We can't clearly see the numbers on your ID next to your face"... OFC you can't see it, because my fingers are covering the numbers while I hold the ID, that's why I've sent you the other photo of ID alone... - that's what I wanted to write, but instead I was polite and kind and sent them a nice reply... but support wasn't fast and it lasted for a month or more to resolve this situation.

In the result I've got just one account unblocked and this email:


This is Nancy Diggins from Financial Services. Hoping you are well by the time you receive this email.
“At Sportsbetting, we pride ourselves on providing our players with a trusted and reliable online experience that delivers exceptional customer service. In return, we expect fair and ethical play from our players.
We take the security and safety of our players seriously, as a result players found multi-accounting or doing anything that we believe compromises the fairness of play or game security at Sportsbetting will not be tolerated.
Any player that our security and fraud team find guilty of acting in an unethical manner and in a way that generally violates our Fair Play policy will have their account closed, account funds confiscated, and subsequently will be banned from playing at Sportsbetting along with all other sites on our network.
Our zero tolerance policies are to the benefit of all customers, who can continue to enjoy playing online at Sportsbetting confident that our high standards ensure vigilance when it comes to maintaining game integrity and a service that they can trust and depend on.”

We have decided to close all duplicate accounts, leave SB**(***@gmail.com) open. If you continue to ignore our policy and behave similarly moving forward, we will act to remove all bonuses and associated winnings from your account – without notice and without further explanation.

Regards,


I had just one account at SB and just one account at BoL, been playing for a month or more. Haven't deposited, won couple of dollars in CC games and won some more in MTTs, cashed out and got both accounts blocked.

SO

How do you guys keep playing at both sites?

Originally Posted by wengz2002

Does anyone encounter login problem in Betonline using web browser recently?

I'm experiencing a weird problem since last week.
I can log-in to the Betonline Poker Room, But can't their website.

Originally Posted by wengz2002

Does anyone encounter login problem in Betonline using web browser recently?

I'm experiencing a weird problem since last week.
I can log-in to the Betonline Poker Room, But can't their website.

Originally Posted by finaltable1

In happened at the end of this winter.
Played CC games, won some money, used these money to play MTTs, won some, cashed out from both SB and BoL accounts to Bitcoin.
Logging on next week and see that both of my accounts are blocked...
Contacted support - they wanted me to do a SELFIE with documents next to my face together with photos and scans of utility bill, ID and such. Well I've never done a single selfie in my life and I think it's stupid to take self photos, but after a week or two I've decided to send them what they've asked. Then the nightmare has started " We can't clearly see the numbers on your ID next to your face"... OFC you can't see it, because my fingers are covering the numbers while I hold the ID, that's why I've sent you the other photo of ID alone... - that's what I wanted to write, but instead I was polite and kind and sent them a nice reply... but support wasn't fast and it lasted for a month or more to resolve this situation.

In the result I've got just one account unblocked and this email:


This is Nancy Diggins from Financial Services. Hoping you are well by the time you receive this email.
“At Sportsbetting, we pride ourselves on providing our players with a trusted and reliable online experience that delivers exceptional customer service. In return, we expect fair and ethical play from our players.
We take the security and safety of our players seriously, as a result players found multi-accounting or doing anything that we believe compromises the fairness of play or game security at Sportsbetting will not be tolerated.
Any player that our security and fraud team find guilty of acting in an unethical manner and in a way that generally violates our Fair Play policy will have their account closed, account funds confiscated, and subsequently will be banned from playing at Sportsbetting along with all other sites on our network.
Our zero tolerance policies are to the benefit of all customers, who can continue to enjoy playing online at Sportsbetting confident that our high standards ensure vigilance when it comes to maintaining game integrity and a service that they can trust and depend on.”

We have decided to close all duplicate accounts, leave SB**(***@gmail.com) open. If you continue to ignore our policy and behave similarly moving forward, we will act to remove all bonuses and associated winnings from your account – without notice and without further explanation.

Regards,


I had just one account at SB and just one account at BoL, been playing for a month or more. Haven't deposited, won couple of dollars in CC games and won some more in MTTs, cashed out and got both accounts blocked.

SO

How do you guys keep playing at both sites?

Originally Posted by jsnake716

I find it truly amazing that you say you cashed out of both sites without ever depositing??? Of course if you are logging into both sites from the same IP they may have an issue, I have played on both sites but I have never tried to jump backinto a tournament after busting from 1 site to the other, I know that will get you banned.

Originally Posted by finaltable1

Do I have to send a PM to Debi or Tammy to do that? Cause I've posted both of my nicknames into "Post your BoL and SB usernames here" thread long time ago, right after I've registered at both sites.

Originally Posted by finaltable1

In happened at the end of this winter.
Played CC games, won some money, used these money to play MTTs, won some, cashed out from both SB and BoL accounts to Bitcoin.
Logging on next week and see that both of my accounts are blocked...
Contacted support - they wanted me to do a SELFIE with documents next to my face together with photos and scans of utility bill, ID and such. Well I've never done a single selfie in my life and I think it's stupid to take self photos, but after a week or two I've decided to send them what they've asked. Then the nightmare has started " We can't clearly see the numbers on your ID next to your face"... OFC you can't see it, because my fingers are covering the numbers while I hold the ID, that's why I've sent you the other photo of ID alone... - that's what I wanted to write, but instead I was polite and kind and sent them a nice reply... but support wasn't fast and it lasted for a month or more to resolve this situation.

In the result I've got just one account unblocked and this email:


This is Nancy Diggins from Financial Services. Hoping you are well by the time you receive this email.
“At Sportsbetting, we pride ourselves on providing our players with a trusted and reliable online experience that delivers exceptional customer service. In return, we expect fair and ethical play from our players.
We take the security and safety of our players seriously, as a result players found multi-accounting or doing anything that we believe compromises the fairness of play or game security at Sportsbetting will not be tolerated.
Any player that our security and fraud team find guilty of acting in an unethical manner and in a way that generally violates our Fair Play policy will have their account closed, account funds confiscated, and subsequently will be banned from playing at Sportsbetting along with all other sites on our network.
Our zero tolerance policies are to the benefit of all customers, who can continue to enjoy playing online at Sportsbetting confident that our high standards ensure vigilance when it comes to maintaining game integrity and a service that they can trust and depend on.”

We have decided to close all duplicate accounts, leave SB**(***@gmail.com) open. If you continue to ignore our policy and behave similarly moving forward, we will act to remove all bonuses and associated winnings from your account – without notice and without further explanation.

Regards,


I had just one account at SB and just one account at BoL, been playing for a month or more. Haven't deposited, won couple of dollars in CC games and won some more in MTTs, cashed out and got both accounts blocked.

SO

How do you guys keep playing at both sites?

Originally Posted by Cdawg405

Why play on different sites on the same network under the same name/email?

Originally Posted by Cdawg405

Why play on different sites on the same network under the same name/email?

Originally Posted by Zorba

Either, Tammy's user title does say the other Debi. They will be the best people to sort this problem.

Good luck.

Originally Posted by Zorba

Because that is how most of us here at CardsChat have done it without any incident when CardsChat first started having games at those 2 sites.

Originally Posted by Cdawg405

Oh nice! I guess with more and more people playing now days, they are increasing the security.

Since BetOnline and Sportsbetting are on the same network; I can see how it would be unfair for one person to be in the same tournament twice at the same time with the same screen name.

It makes more sense to me, to play on Bovada and BetOnline at same time since they are on different networks. If I wanted a 3rd, ACR/BCP is okay too.

Originally Posted by finaltable1

I've decided that it's not a problem at all.

Because BetOnline game is on Wednesdays and it starts at 3 A.M. for me. Yeah, I'm an owl, and my most effective thinking time is night time, when streets are silent, and I don't hear traffic sounds coming from the open window, phone is not ringing and nobody disturbs me.. Night time is a great time to do amazing things! But Monday to Thursday are special days of the week for me, cause I have things to do in the morning, that's why I'm not often playing games at US poker sites during these days. So you guys can enjoy that BoL game with less competition in it.

Originally Posted by Zorba

It's against the T&C's to play in the same game from 2 skins of the same network. Screen names have to be different also.


I can't play at BOL or SB anymore, I can't even open the software anymore, they pulled out of Australia not long after Stars and Party did and well after 888 did.

Get in touch with Debi or Tammy just to sort it out and to have the ability to play a game when and if you have time to play.

The prize pool doubled not long after I couldn't play them anymore.

Originally Posted by joeisi

You can play on both Betonline and SportsBetting Poker rooms thanks to Cardchat.

https://www.cardschat.com/f31/list-y...s-here-291541/ (https://www.cardschat.com/f31/list-your-bol-sportsbetting-usernames-here-291541/)

You however cannot play on the same tournament twice (one from each room). In fact you should not be able to log on both rooms simultaneously.

Originally Posted by nairolph87

i asked them per email and they told me you can have accounts on all 3 sites. i did not mention cardschat. this is getting somehow strange, the information here in the thread is different. one poster even talked with live chat who told him its NOT allowed.

some clear information of a bol-rep or something would be appreciated.

Originally Posted by joeisi

To my knowledge you cannot have BOL and TigerGaming accounts. I opened TigerGaming account around 2 years ago when they had a promotion and they closed it within 2-3 days.

So either they changed the rules or the representative that emailed you was wrong.

Rule change is quite possible as they have changed a lot of other rules in last few months and they don't tell anyone. Like back in March I went to withdraw only to find out the monthly $50 withdrawal discount was gone.

Easiest way to find is to go their webpage and ask them on live chat if they say it is allowed then create an account.