re: Poker & Bet Online??
Originally Posted by or3o1990
I've been talking to their customer service people and I already like them better than the cs at bovada. I've never had a problem getting paid from bovada but their cs is the worst, they never actually answer questions when asked. It's like they have a machine responding to everything which is ridiculous. The people at BOL have been very helpful so far.
Why were you two unable to cash out? Do you have any of your emails with cs there? When I asked them about cash outs they were upfront about their policies, a couple of which I found a little ridiculous. Like having to mention that you don't want to pay the cash out fee when you make your monthly cash out..
I started playing freerolls on BOL & ran it up to about $20. I then started playing cash games & ran it up to $600 & they REFUSED to cash me out.
I asked them why & they said "How do you expect to get something for nothing". I asked them to elaborate & they said I made money off of freerolls & cash games, however if you never deposit they will NEVER pay your winnings off of freerolls.
I asked them why do U offer freerolls if when U cash in them U REFUSE to pay out. They say we pay out if U deposit money, but we will NOT pay out freeroll winnings if U don't deposit.
I asked if they would cash out my approximately $580 in cash winnings & once again they REFUSED to cash out my cash winnings. I said so I've been playing for months & making your site richer by all the rake I pay & U refuse to cash me out & they said YES.
I totally disagree with your assessment of BOL customer service. Every single time I called there I got a different person & when I asked for someone specific they REFUSED to transfer me to that person until I had to explain for 10+ minutes of dialogue what had/was happening & once they realized they couldn't help me they finally transferred me.
I went through this procedure for 30 straight days. I mean literally I called them every single days for 30 days straight & had to go through the EXACT same process every day. I mean seriously how would U feel if U had to talk to a person for 10+ minutes every day when U know they can't help you & they refuse to even transfer you to someone else.
They don't even have a poker room manager you can talk to.
They also allow illegal bets on their site.
It is the most horrific site I've ever experienced.