Balance Discrepancy on Americas Cardroom. ANYONE ELSE??

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WillaIsAway

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I've only been playing there a few days and when I manually add and subtract all transactions, it does not match up. It's only a few bucks off, but it bugs me! I've logged in and out a million times over the past couple days, but it's still the same. I've called and emailed, but no reply yet.

Am I crazy or does anyone else think this is shady? No way should it even be a penny off.

I've done the math a thousand times using the totals provided in the site's "financial reports" section, and it's pretty straightforward.

Original Deposit
Plus credited Rackback
Minus Tournament Buy-ins
Minus Tournament Fees
Plus Tournament Winnings
Minus Cash Losses (no winnings yet)

Anyone experience similar issues with this site? Has anyone done the math themselves? Maybe you all should!

I was really enjoying this site and am hoping there's a logical explanation!
 
F

freestocks

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I think there are sit and crush or the beast fees added to tourny fees.
 
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WillaIsAway

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Thanks for your reply. I looked into both those things hoping maybe you were right and found this:

"The Sit & Crush jackpot gets fueled at absolutely no extra cost to the player. Each time a player sits down at a Sit & Go, he pays his normal fee and nothing more ..."\

"On April 5th, 2014, Americas Cardroom and all Winning Poker network sites will no longer be raking an extra 25¢ from every pot, the entire Beast pool will come from the ACR portion of the rake"

Besides, if they were collecting extra fees on top of the normal ones, one would hope there would be some documentation of that withing their ledger system.

Sigh.
 
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WillaIsAway

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So as an additional cherry on top, now my account with ACR is frozen. Should I be optimistic and think that it's because they are "working" on my account? HaHa. What a joke. If they'd bother to acknowledge my email with ANY sort for response it would be oh so lovely.

Major disappointment. So now what? I lose my original deposit too?
 
A

alexinc89

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what games are you playing? It used to take a few hours to a day for the jackpot tourney's winnings to show up. a couple times the winnings didn't show up at all but I called them and they reviewed it and gave me the buy ins once and the second time it happened they gave me my winnings as well.
 
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BBaker223

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I've emailed ACR and talked to live chat several times about this...I noticed my account balance fluctuating but wasn't keeping exact track so I didn't have much to go on. Something was up though. They emailed me my history, but it just added up to what they said...which I know wasn't right.
 
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ACR Rep

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I've only been playing there a few days and when I manually add and subtract all transactions, it does not match up. It's only a few bucks off, but it bugs me! I've logged in and out a million times over the past couple days, but it's still the same. I've called and emailed, but no reply yet.

Am I crazy or does anyone else think this is shady? No way should it even be a penny off.

I've done the math a thousand times using the totals provided in the site's "financial reports" section, and it's pretty straightforward.

Original Deposit
Plus credited Rackback
Minus Tournament Buy-ins
Minus Tournament Fees
Plus Tournament Winnings
Minus Cash Losses (no winnings yet)

Anyone experience similar issues with this site? Has anyone done the math themselves? Maybe you all should!

I was really enjoying this site and am hoping there's a logical explanation!

I do not see your nickname on your profile. Can you please provide me with your username to check on this matter?
 
W

WillaIsAway

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To anyone interested, I figured out what was happening. Their ledger (which I was relying on to track every transaction) isn't complete. It is missing a column for the rake they take for SNGs, which goes towards "the Beast" prize pool. I was playing a ton of $2 Jackpots and they have a column for the Buy-in ($1.88) and for the tourney fee ($0.11), but not for the rake. The BI and the FEE only adds up to $1.97. I wish they had a column for the rake too. So essentially I was failing to include $0.03 from every transaction, making it look like I should have more in my account. It's partially my bad because I had somehow convinced myself that the "$2 Jackpots" were only costing me $1.97 to play and they had their name b/c the prizes were increments of $2.
 
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