Average wait for a response at Full Tilt Poker

frisellan

frisellan

Rock Star
Silver Level
Joined
Dec 23, 2008
Total posts
249
Chips
0
So I am trying not to be impatient. I sent support an email on 1/13/08.
I still have not heard back from them. Is this uncommon?
In the past 24hrs would be the longest I would ever wait for a response.
What have your experiences been with a FTS response time lately?
 
B

billwild940

Rising Star
Silver Level
Joined
Jan 16, 2009
Total posts
16
Chips
0
I cant even access the email support to complain
 
K

kevkojak

Visionary
Silver Level
Joined
Jan 20, 2009
Total posts
555
Chips
0
It depends entirely on what you e.mail about in my experience. I e.mailed about collusion, they responded within a couple of hours. Then I asked about the 'bot' scandal and whether I was due and cash reimbursed... 3 days! Then I e.mailed about recieving rake-back (three times) was ignored on 2 occasions and got a reply after 4 days on the third!
So I guess it depends on if its going to cost them anything and how much work is involved! FT customer support suck, i'm looking at moving to stars.
 
Bonecrusher

Bonecrusher

Rising Star
Silver Level
Joined
Jan 10, 2009
Total posts
17
Chips
0
In general, it takes a few hours not much more than that. They probably have a little problem this journey, I dont know.
 
nevadanick

nevadanick

Back to work ... zzzzz
Silver Level
Joined
Oct 3, 2007
Total posts
8,477
Chips
0
So I am trying not to be impatient. I sent support an email on 1/13/08.
I still have not heard back from them. Is this uncommon?
In the past 24hrs would be the longest I would ever wait for a response.
What have your experiences been with a FTS response time lately?

Usually depends on the subject (as noted earlier above). Full Tilt's support teams are not the brightest bulbs in the lamp.

I don't find cause to e-mail support very often, but Tilt's average response time for me has been 24-36 hours. Seldom less than 24 unless it's a funds transfer.
 
Related Full Tilt Reviews: English - Dutch - German - Spanish - Portuguese - FT Casino - Full Tilt Poker Mobile
Top