ARC took my money and suspended my account

Tu Ng said:

I've been playing freeroll on Americas Card Room (ACR) for a couple of months so I decided to deposit some money. I deposited about $100 and a couple days later they closed my account. It is suspicious that as soon as I deposit money they suspend my account and won't let me withdraw any of it. I've tried to email their support and submitted all the documents they required.

They are giving me the ring-around and passing me between multiple support members. Everyone is repeating the same copy paste response such as resting my password, which is not my issue. They take over four days to respond to my support tickets, maybe it is due to the corona virus. An issues with their support system is that every time you respond to an email it creates an entire new support ticket, so any progress with the previous responses are lost and a new member is assigned to your issue. I end up trying to explain the situation multiple times, and talked to five different support staff already and no one has been able to help me.

There is no way to contact them other than an email address. There is no phone number. No way to talk to a manager or someone that has a clue what they are doing. ARC IS SHADY. Do not expect great customer service.

After a month of trying to get through the support, I've given up. At this point I've lost all hopes of recovering my funds. I'm just glad I tested the deposit with a small amount before trying a larger amount.

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Tu Ng said:

I've been playing freeroll on Americas Card Room (ACR) for a couple of months so I decided to deposit some money. I deposited about $100 and a couple days later they closed my account. It is suspicious that as soon as I deposit money they suspend my account and won't let me withdraw any of it. I've tried to email their support and submitted all the documents they required.

They are giving me the ring-around and passing me between multiple support members. Everyone is repeating the same copy paste response such as resting my password, which is not my issue. They take over four days to respond to my support tickets, maybe it is due to the corona virus. An issues with their support system is that every time you respond to an email it creates an entire new support ticket, so any progress with the previous responses are lost and a new member is assigned to your issue. I end up trying to explain the situation multiple times, and talked to five different support staff already and no one has been able to help me.

There is no way to contact them other than an email address. There is no phone number. No way to talk to a manager or someone that has a clue what they are doing. ARC IS SHADY. Do not expect great customer service.

After a month of trying to get through the support, I've given up. At this point I've lost all hopes of recovering my funds. I'm just glad I tested the deposit with a small amount before trying a larger amount.

Click to expand...

Tu Ng said:

I've been playing freeroll on Americas Card Room (ACR) for a couple of months so I decided to deposit some money. I deposited about $100 and a couple days later they closed my account. It is suspicious that as soon as I deposit money they suspend my account and won't let me withdraw any of it. I've tried to email their support and submitted all the documents they required.

They are giving me the ring-around and passing me between multiple support members. Everyone is repeating the same copy paste response such as resting my password, which is not my issue. They take over four days to respond to my support tickets, maybe it is due to the corona virus. An issues with their support system is that every time you respond to an email it creates an entire new support ticket, so any progress with the previous responses are lost and a new member is assigned to your issue. I end up trying to explain the situation multiple times, and talked to five different support staff already and no one has been able to help me.

There is no way to contact them other than an email address. There is no phone number. No way to talk to a manager or someone that has a clue what they are doing. ARC IS SHADY. Do not expect great customer service.

After a month of trying to get through the support, I've given up. At this point I've lost all hopes of recovering my funds. I'm just glad I tested the deposit with a small amount before trying a larger amount.

Click to expand...

ToothpickVic said:

I have a friend who had $200 on his account but he hadn't played in over a year and deleted the e-mail his account was linked to. The information on his account was bogus because he's paranoid and didn't want his real info out there and now they won't help him and let him switch e-mails without an ID and a utility bill, which he does not have.

I know they wouldn't want to give out someone's money to someone else without some sort of proof so I don't blame ACR but it's unfortunate for my buddy who started with almost nothing and worked his bankroll up.

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