K
kardmania
Rock Star
Silver Level
When I was disconnected from AP for the third time I wrote customer service. I also asked other players at the table if they were also suffering these problems.
This brings up my first question how fast should customer service respond to a user’s issues?
My second question is should customer service tell the user the truth or should the truth be hidden?
Why is it that technical support always seems to revolve around a set of questions that buy the support person with more time?
Why is that when you have provided the same answers in the past nobody retains these facts? (IE what is the operating system, ram etc)
How quickly should customer support provide results?
This brings up my first question how fast should customer service respond to a user’s issues?
My second question is should customer service tell the user the truth or should the truth be hidden?
Why is it that technical support always seems to revolve around a set of questions that buy the support person with more time?
Why is that when you have provided the same answers in the past nobody retains these facts? (IE what is the operating system, ram etc)
How quickly should customer support provide results?