Can't stand Lock Poker support. Very recently I sent them my documentation to get my account verified so I could make a withdrawal. Got a fairly quick response saying to expect an update within 1 to 3 days. About a week goes by with no response so I send a follow up email and don't get a response. Waited another few days and sent another email, no response. Another week and 3 more emails later, every one totally ignored, no response indicating there is a delay, nothing, just completely ignored me. Finally I saw a post from Rizen on 2p2 about the delays so I PMd him my account info and he sent an email directly to Lock support asking them to at least give me a status even if I wasn't verified yet. Another few days go by still with no response. I emailed support and Rizen again indicating I still hadn't gotten a response and finally they emailed me back apologizing for the delay and indicating I was now verified. I wouldn't have even cared if they told me up front it was going to take 2+ weeks to verify my account, as long as they stayed in communication with me and gave me some indication there was a delay, but just ignoring a half dozen emails over 2 weeks (including one by their own site representitive) before responding to people is just not an acceptible level support. Who knows how long they would have continued to ignore me had Rizen not gotten involved.
On the flip side, same day I send my documentation to Cake Poker and get a response saying my account is verified in less than an hour. I know Cake withdrawals are notoriously slow, but at least their support gets back to me in a reasonable timeframe and doesn't completely ignore my emails.