Anyone else having Poker Stars troubles?

Hogger

Hogger

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It's extremely slow for me right now, logging in and registering for tourneys (I actually missed registration because it took so long) and I'm afraid to try playing there right now. My internet and everything else it working fine....

Just waiting to hear back from PS and figured I'd ask if anyone else was having issues.
 
B

boro

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same here. tried it on 2 systems and it seems to be a problem with their servers..
 
superman4all

superman4all

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ya it was weird there was some kind of problem. i was in like 4 sit n goes and then it automatically made me sit out of all of them so i tried disconneting and reconnecting and i couldnt reconnect for like 15 min. then when i did all the tourneys went on a 15 min break. it was weird but i lost a lot of chips during that down time hopefully they do something to compensate for it
 
slycbnew

slycbnew

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saw a msg in chat from the administrator that there was an internet connectivity problem.
 
Hogger

Hogger

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Hello,

Thank you for contacting pokerstars.

PokerStars has recently experienced some connection issues. We are now
working on resolving the problem and appreciate your kind patience. The
issue should be fixed shortly. We sincerely apologise for any inconvenience
caused.

We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.

If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature. From the PokerStars Lobby screen,
select:

'Requests -> Playing History Audit...'

Please also be aware that your refund request may take a few days to be
processed.

We appreciate your patience and understanding.
Ok, thanks for the replies...guess they're working on it.

Reagrds,

Eddie
PokerStars Support Team
 
rssurfer54

rssurfer54

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I was affected positively. the two guys to my left were having the problems but not me, so i pretty much just stole their blinds the whole time :)
 
K

Kidsoldja

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Lool I love when that happens...you just keep raising them and they auto fold
 
Poker Orifice

Poker Orifice

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I read that the site was down (on another forum, & there were many responses from other players experiencing same)
No wonder there's soooo many donks in the Fulltilt games I was just in.... it's all making sense now.
 
cjatud2012

cjatud2012

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It's working for me now, except they turned on the boomswitch. ick.
 
Hogger

Hogger

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I read that the site was down (on another forum, & there were many responses from other players experiencing same)
No wonder there's soooo many donks in the Fulltilt games I was just in.... it's all making sense now.

Well...I had nowhere else to play.
 
appaz86

appaz86

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I have always found stars a bit slower/laggy then fulltilt

but recently they updated their server, maybe you were having these issues prior to the update?

haha and yes fulltilt was super busy when stars was down (although both are full of donks imo)
 
lektrikguy

lektrikguy

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I had a little lag and a couple disconnections but nothing serious..I guess I wasn't "materially affected" enough.
 
1

17Fabrizio17

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Just because it was slower didn't mean it wasn't working at all.
The waiting time was frustating but I had experienced this type of situation on another site previously. If you remain at the tables it is true that such misfunction can work against you as well as for you but you have to keep your patience sky high.
In the past a computer restart solved the issue for me but now it is not case there is nothing to do. Anyway I am confident that servers issues will be fixed soon.
 
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