Thank you for contacting PokerStars
PokerStars has recently experienced some connection issues. We are now
working on resolving the problem and appreciate your kind patience. The
issue should be fixed shortly. We sincerely apologise for any inconvenience
We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:
"REFUND: T#_________, $X+Y, User ID"
Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.
For example, "REFUND: T#123456780, $20 + 2, KidJoker"
For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:
T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature. From the PokerStars Lobby screen,
'Requests -> Playing History Audit...'
Please also be aware that your refund request may take a few days to be
We appreciate your patience and understanding.
Ok, thanks for the replies...guess they're working on it.
PokerStars Support Team