Is anyone else having a problem with PokerStars graphics?

D

DS3

Legend
Loyaler
Joined
Sep 9, 2019
Total posts
7,441
Awards
1
GB
Chips
189
The graphics and user interface are one area where pokerstars stands head and shoulders above the others - the richness of their graphics unparalleled. However, for just over two months I have been having problems with the graphics.

Just before New Year I logged into PS to find I was presented with a third rate graphics version once at the tables. All the graphics looked cheap, the fonts threadbare, the players tags had morphed from ovals to rectangles, the chips looked bad and the deal/cards lagged across the page- even the sounds were harsh. To add insult to injury it was a Christmas themed page with holly and steaming cups of hot beverages - a page set up I had never seen let alone ever applied. In short it resembled the mobile App as see in PS promotional materials.

So, presuming it a glitch, I uninstalled PS then re-installed and returned to the rich graphics immediately. However, after the next log off or internet interruption, back to square one, on log-in the crude graphics again. Cutting a long story short, I surmised as long as I did not log off PS or shut down my laptop (simply closed the lid and placed it in sleep mode) the graphics were fine. Until today.

After a weird server time out the atrocious graphics back yet again. I have uninstalled and re-installed PS multiple times today to no effect. Closed and reopened my computer and router then conducted some maintenance double checks. Tried a general download and a Windows specific download . Yet all that appears on mylaptop are the crude graphics. Note no other poker site, or any site I visit is affected in any way.

Is anyone else encountering a similar problem? Here is a screen grab I took to explain what is showing on my laptop. Any advice gratefully accepted (I have sent the info to PS but am awaiting their input)
 

Attachments

  • Screenshot (14).jpg
    Screenshot (14).jpg
    19.6 KB · Views: 126
orchidra

orchidra

Allan with two Owls
Loyaler
Joined
Nov 4, 2008
Total posts
4,371
Awards
32
NZ
Chips
1,428
The graphics and user interface are one area where PokerStars stands head and shoulders above the others - the richness of their graphics unparalleled. However, for just over two months I have been having problems with the graphics.

Just before New Year I logged into PS to find I was presented with a third rate graphics version once at the tables. All the graphics looked cheap, the fonts threadbare, the players tags had morphed from ovals to rectangles, the chips looked bad and the deal/cards lagged across the page- even the sounds were harsh. To add insult to injury it was a Christmas themed page with holly and steaming cups of hot beverages - a page set up I had never seen let alone ever applied. In short it resembled the mobile app as see in PS promotional materials.

So, presuming it a glitch, I uninstalled PS then re-installed and returned to the rich graphics immediately. However, after the next log off or internet interruption, back to square one, on log-in the crude graphics again. Cutting a long story short, I surmised as long as I did not log off PS or shut down my laptop (simply closed the lid and placed it in sleep mode) the graphics were fine. Until today.

After a weird server time out the atrocious graphics back yet again. I have uninstalled and re-installed PS multiple times today to no effect. Closed and reopened my computer and router then conducted some maintenance double checks. Tried a general download and a Windows specific download . Yet all that appears on mylaptop are the crude graphics. Note no other poker site, or any site I visit is affected in any way.

Is anyone else encountering a similar problem? Here is a screen grab I took to explain what is showing on my laptop. Any advice gratefully accepted (I have sent the info to PS but am awaiting their input)

This may help.

Select - Settings
Select - Table Appearance
Select - Table Graphics
Enable the new PokerStars Graphics Engine - Make sure this box is not ticked
Select - Restart Client

Hope this helps and good luck.
 
D

DS3

Legend
Loyaler
Joined
Sep 9, 2019
Total posts
7,441
Awards
1
GB
Chips
189
This may help.

Select - Settings
Select - Table Appearance
Select - Table Graphics
Enable the new PokerStars Graphics Engine - Make sure this box is not ticked
Select - Restart Client

Hope this helps and good luck.


Much appreciated orchidra, I'll give it a try!
 
D

DS3

Legend
Loyaler
Joined
Sep 9, 2019
Total posts
7,441
Awards
1
GB
Chips
189
This may help.

Select - Settings
Select - Table Appearance
Select - Table Graphics
Enable the new PokerStars Graphics Engine - Make sure this box is not ticked
Select - Restart Client

Hope this helps and good luck.

Brilliant! Absolutely got rid of the poor graphics within a few clicks, so many thanks.

All I can say is I have no idea why they think the new graphics engine would be preferable, but as long as there is path to get back to my favored graphics, all is good.

Many thanks orchidra - I already emailed PS to say problem sorted!
 
Entrik

Entrik

Legend
Silver Level
Joined
Oct 11, 2016
Total posts
1,280
Chips
0
Yes, I have problems with graphics + sometimes it throws out + sometimes it just does not load at all (
 
C

Capo4lifee

Rising Star
Bronze Level
Joined
Oct 21, 2020
Total posts
4
Chips
0
So just recently the same thing happened to me today . In the past I did what was said and went to table graphics but now it’s no longer an option under table appearance ... so now I can’t use my hud lol help please . Should be right after announcements but it’s not
 
Rob Hobson

Rob Hobson

Legend
Loyaler
Joined
Feb 2, 2012
Total posts
4,446
Awards
2
BR
Chips
98
So far so good!
The problem I have now is that my account is frozen for more than 2 days. I've contacted them and was told to be patient.
 
Last edited:
Split

Split

Rock Star
Silver Level
Joined
Sep 22, 2020
Total posts
142
Chips
0
everything works fine for me, and what kind of graphics is this a casual game where everything is as simple as possible
 
johnnylawford

johnnylawford

Visionary
Bronze Level
Joined
May 11, 2019
Total posts
622
Awards
2
Chips
101
As of their last update this afternoon I no longer have the option to deactivate Aurora (table Graphics option is gone from settings menu). I'm thinking of withdrawing my money and switching sites as this new interface is the worst in every possible way.

I guess it was the last step in Amaya destroying the PS brand.
 
0

007Leon

Rock Star
Silver Level
Joined
Jul 24, 2020
Total posts
249
Chips
0
yes, i am, i have windows 8.1 and when i open the software, if i open a tournament then it get close. the solution for me was... use pokerstars in compatibility mode then windows xp sp3
 
C

Capo4lifee

Rising Star
Bronze Level
Joined
Oct 21, 2020
Total posts
4
Chips
0
All of this makes a lot more sense now. Pretty lame how they’re gonna make that mandatory and totally remove huds. The version is a lot worse and it’s not even close to the old version. To 888 i go
 
Poker Orifice

Poker Orifice

Fully Tilted
Platinum Level
Joined
Jan 19, 2008
Total posts
25,602
Awards
6
CA
Chips
968
As of their last update this afternoon I no longer have the option to deactivate Aurora (table Graphics option is gone from settings menu). I'm thinking of withdrawing my money and switching sites as this new interface is the worst in every possible way.

I guess it was the last step in Amaya destroying the PS brand.


Yes I 100% agree!
I can't believe they wouldn't give us the option to stay with the old software. It is fk'n ridiculous!
I too cannot stand the aurora b.s. graphics (my computer hates it too!).

Huge rake, no rewards, and now b.s. graphics. I too will be withdrawing 'most' of my money off of Stars. This is unacceptable.
 
madbeeet

madbeeet

Rock Star
Silver Level
Joined
Jul 25, 2020
Total posts
240
Chips
0
I also returned to the old engine, much better performance and appearance. Well, as a bonus, there are no weird throws of things that wildly irritate. poker is serious.
 
D

DS3

Legend
Loyaler
Joined
Sep 9, 2019
Total posts
7,441
Awards
1
GB
Chips
189
As I initiated this thread earlier this year I thought I would chime in but it is not going to be of much help I am afraid. My graphics appeared okay so far and then I checked the procedure orchidra had outlined to me. Still worked.

However, logged out of PS (had played a tourney some hours ago and not logged out) logged back in and it is as you guys described a notification things had chnaged-no option regarding the new graphics set up.

But (and it is a huge but) this is not the third rate graphics I kept referring to months ago. They are different but appear rich and clean on my computer and there was no lag from what I could see observing. I should play again later today and will follow up on how I felt they played rather than just look.

I agree however, that removing the option to switch between graphics engines seems off, especially when they must know how many preferred the previous graphics.
 
Alexander Rubcov

Alexander Rubcov

Rock Star
Silver Level
Joined
Jul 5, 2018
Total posts
232
Chips
0
This topic is very popular today.The Russian community was actually updated to Aurora.I have a weak,old computer from 2014.Aurora slows down on it,I did everything possible by lowering the table graphics to low,removing all items,visual effects in the settings.They say you can delete files in the system folder,and the client will start in the old form.But this procedure must be performed every day.This is inconvenient for me,it's easier for me to buy a new computer.
 
Pokerpoet2

Pokerpoet2

Legend
Loyaler
Joined
May 7, 2020
Total posts
2,485
Awards
2
GB
Chips
253
Cannot say I have had any problems from graphics but I am amazed how in some twitch streams they have coins dropping when you hit the money this never happens on my tables?
 
C

Capo4lifee

Rising Star
Bronze Level
Joined
Oct 21, 2020
Total posts
4
Chips
0
I have Holdem manager 2 and the hands are still logged and able to be accessed through hm2.... just not visible on the actual table. Is there anyway to see them with the current layout ?
 
C

Capo4lifee

Rising Star
Bronze Level
Joined
Oct 21, 2020
Total posts
4
Chips
0
This topic is very popular today.The Russian community was actually updated to Aurora.I have a weak,old computer from 2014.Aurora slows down on it,I did everything possible by lowering the table graphics to low,removing all items,visual effects in the settings.They say you can delete files in the system folder,and the client will start in the old form.But this procedure must be performed every day.This is inconvenient for me,it's easier for me to buy a new computer.
If you could provide a step by step instruction on how to do this it will be greatly appreciated
 
S

satriyo

Rock Star
Silver Level
Joined
Jan 11, 2016
Total posts
200
Awards
1
VE
Chips
37
Aurora

I haven't actually noticed any problems. But I keep getting a prompt telling me to update aurora. I have to investigate the problem better, they may be right.:rolleyes::cool:
 
D

DS3

Legend
Loyaler
Joined
Sep 9, 2019
Total posts
7,441
Awards
1
GB
Chips
189
Okay, now played again and the experience was disappointing. First, I was right the graphics are not as dire as the ones at the start of the year but they are inferior.

The graphics engine had of course swtiched off all my preferences (felt, background etc) and at every step to revert back I was informed my computer had a problem running Aurora, but it did not. Eventually got the table and everything looking vaguely as I wanted. Vaguely being the apt description because everything looks inferior.

No lags as far as I could tell (dreadful in January) but a distinctly less pleasant experience. And to give some perspective, whilst playing in a tourney at PS I was also in a tourney at ACR and though I set up the tables identically (in terms of gray and black tones) the ACR graphics looked twice as good.

It is hard to fathom where PS is coming from at times. Any upgrade should be precisely that - an upgrade, which thrills the end user. This graphics engine has been in the works for an extended period and obviously many did not find it an improvement from a graphics/design perspective.

Meanwhile the likes of GG Poker took off like a rocket in much of PS's market due to their association with the wsop with one and all praising their graphics and user experience. After what must have been a massive swing in focus to GG, PS decides to force inferior graphics on it clients.

Strange way to go about competing with an obvious rival.
 
orchidra

orchidra

Allan with two Owls
Loyaler
Joined
Nov 4, 2008
Total posts
4,371
Awards
32
NZ
Chips
1,428
Does anyone know how to detach chat, with this Aurora Graphics?
 
O

orlando miguel rossler

Rock Star
Silver Level
Joined
Mar 6, 2014
Total posts
128
Chips
0
In Argentina it was only updated to aurora, the system is now lemto and it is labeled a problem to be solved
 
akgross

akgross

Legend
Platinum Level
Joined
Sep 17, 2019
Total posts
1,593
Awards
1
Chips
133
I'm fine with graphics. There have never been such bugs. Installed Windows 7. Updates are proceeding normally. Aurora's engine was turned off. When turned on, there are no problems with the graphics.
 
antonis32123

antonis32123

Legend
Loyaler
Joined
Dec 25, 2014
Total posts
6,362
Awards
20
GR
Chips
249
I have turned the aurora options to the minimum , all of them , so now it's better on my laptop , on my pc it's improved , but still overally it sucks , I wish I could turn to the previous version . I guess Stars is doing nowadays everything to turn customers away from them .
 
schtiuky

schtiuky

Visionary
Silver Level
Joined
Nov 25, 2017
Total posts
502
Chips
0
the graphic is a litle strange on the phone after latest updates.
 
PokerStars Reviews: Français, Nederlands, Deutsch, Dansk, Italiano, Español, Polski, Norsk, Português, Svenska - PokerStars Mobile - Deutsch Mobile - PS Casino
Top