Is anybody else having problems with the Pokerstars Blowout Series Tickets?

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landore

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I have a $22 and a $55 pokerstars Blowout Series Tickets, and that is great but I'm having some problems.
The emails say very clearly that you can use your tickets in any equivalent Blowout Series event or satellite!
But now the tickets are valid only for satellites.
I contacted them and they are trying to convince me that the tickets were always intended for satellites only, but their emails and Terms and Conditions state very clearly that you can use the tickets for any event or satellite.

Is anybody else having this problem?
 
Joe

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I was re-issued a ticket after complaining, it's only valid for satellites whereas the original ticket was valid for events but I'm grateful that they re-issued it at all so I'm not going to look a gift horse in the mouth, in a satty with it right now in fact..! :biggrin:

Can understand your upset though, slightly different circumstances.
 
sara maria

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I played a ticket for $ 22 and another for $ 11 but I was able to use them without problems, even if I had the option to play satellites but I played them in all 2 million events, and I had no problems.:eek:
 
balo

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Yes same happened to me!! Last week when I got the $22 ticket I could register for any event. But today when I check I can only play the satellites!!

Wow I have to complain about this, clearly they are trying to get away with it.
 
balo

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How can I contact the Live chat ?
 
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ImUrLobster

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I haven't spoken to the PokerStars team, but experiencing the same issue with the free tickets.

Was hoping to register to a non-satellite tourney, don't feel like I have the right to complain though ,as it was a free ticket.
 
balo

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This is the e-mail I received 30. december.

Get a $38.50 ticket bundle to use between January 1-17. Just log in to claim your Chest by 23:59 ET on December 31.​

Use your $5.50 and $22 tickets in any equivalent Blowout Series event or satellite.​
And use your $11 ticket in the New Year's Bash. The perfect way to start 2021.

Terms & Conditions
  • Available to selected players only.
  • Players must log in to the client to receive their tickets as part of this promotion.
  • Tickets will be credited to players immediately, with no other earning requirements.
  • The $11 tournament ticket issued as part of this promotion can be used from January 1 until January 17 in the New Year’s Bash.
  • The $5.50 and $22 tournament tickets can be used from January 1 until January 17 in Blowout Series tournaments.
 
balo

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Anyway I sent them an e-mail with the screenshot of the mail so lets see if anything happens.
 
Johnny78B

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I think they spent a lot of money with gifts chest and freerolls before the New Year and compensate tickets for players who had a troubles to play in New Years Bash tournament. They spent a lots to avoid any overlays as it happened with the first $109 5M big blowout tourney cause it is not a good thing for poker room reputation. Now, I guess money talks and as Joe said do not look to gift horse in the mouth. I can not blame them for their business run but sure to change the conditions of tickets like that not so pleasant at all. I personally spent them out days ago.
 
balo

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They are supposed to be the biggest poker room in the world, but this is more like shady business. Changing the value of the ticket without letting us know. And when you talk to live chat they lie to you, like it was always a satellite ticket......

Would never have happened a few years ago , before all the changes to the worse.
 
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landore

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I know the tickets are "free" (kinda), but they need to honor the Terms and Conditions that they themselves created.
I mean, wtf?
The most ridiculous part is that they are lying to me about the tickets being intended only for satellites since the beginning, when their email and website says "any event or satellite".
 
Johnny78B

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How can I contact the Live chat ?
You go to the Help down on the right site of the lobby then contact us and choose any categories and subs. Should shows icon up with live chat, click on it and just wait for operator. I am using live chat every time when I needed cause it faster then via email.
 
Johnny78B

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I know the tickets are "free" (kinda), but they need to honor the Terms and Conditions that they themselves created.
I mean, wtf?
The most ridiculous part is that they are lying to me about the tickets being intended only for satellites since the beginning, when their email and website says "any event or satellite".
I am agree with you mate and not going to protect PS or be their advocate. It is just my opinion why they probably changed out.
 
KidCarter93

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I think they spent a lot of money with gifts chest and freerolls before the New Year and compensate tickets for players who had a troubles to play in New Years Bash tournament. They spent a lots to avoid any overlays as it happened with the first $109 5M big blowout tourney cause it is not a good thing for poker room reputation. Now, I guess money talks and as Joe said do not look to gift horse in the mouth. I can not blame them for their business run but sure to change the conditions of tickets like that not so pleasant at all. I personally spent them out days ago.
There has, naturally, been quite a few complaints about this in a discord server that I'm part of as well and someone there said the same as you here in that they're probably trying to make sure they don't overlay.
It went from a great promotion to an okay promotion. Still better than nothing, obviously, but yeah changing the terms without making players aware of the change is a bit dodgy
 
Johnny78B

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There has, naturally, been quite a few complaints about this in a discord server that I'm part of as well and someone there said the same as you here in that they're probably trying to make sure they don't overlay.
It went from a great promotion to an okay promotion. Still better than nothing, obviously, but yeah changing the terms without making players aware of the change is a bit dodgy
Yeap. I just was in Russian poker stars forum and many people are bad mouthing PS and understand their feelings. But I really did not meet this kind of promotions from PS for the last few years for massive players I mean. They offer some good promotions for random players sometimes but what they did at the New Year Ave it was great.
PS/ BTW Congrats mate with winning in CC blowout Giveaways and good luck in the tourney. I am going to play $530 Big Blowout this Sunday too. Next one is pretty expensive for me)))
 
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Poker stars Blowout tickets

I have the same problem that the $22 and $5.50 tickets are now only for satellites, the live chat guy told me they were always only for satellites yet a friend of mine played a $22 cash payout on Saturday with his ticket. Very dishonest of pokerstars to blatantly lie to me. I no longer trust Pokerstars. Their promotion is a failure.
 
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landore

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Yep, they are still insisting that this was the plan all along.
There was no twitter post, no warning in their website or App, no email sent.
They didn't even changed the information on their website.
This is one of the most dishonest actions that I've ever seen.
 
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IanP304

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I have the same problem that the $22 and $5.50 tickets are now only for satellites, the live chat guy told me they were always only for satellites yet a friend of mine played a $22 cash payout on Saturday with his ticket. Very dishonest of pokerstars to blatantly lie to me. I no longer trust Pokerstars. Their promotion is a failure.
Same with me, I played the $22 on a pko on Wednesday then my $5.50 is now only for satellite games. I spoke to live chat and apparently they just changed this recently they were for direct buyins originally...
 
kara260588

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I didn't even pay attention to it. and lost those tickets playing satellites.
 
soLdaTeS88

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I played for $ 5.5 and $ 22 in knockout tournaments. But I played in the early days, in December and early January. And in the $ 22 tournament, I got to the prizes and nailed players for a total of $ 50. This gives a good chance to get promoted. Why now it is impossible to play except for satellites, I do not know, but of course it is very sad
 
frank174

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was just chatting with Stars support,all they do is lie,they say the tickets were only for satellites,but I used them to play direct events last week,when I informed customer service this they just come back with that these tickets were just for satellites,just kept ignoring what I said wouldn't even acknowledge what I said,I think Stars needs a wake up call.if this isn't a case of massive deception and fraud what is,I think every player should contact their customer support and let them know if you think you have been deceived and ripped off,they do it because they can and there is no push back
 
acidburnfx

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Exactly, if it is written in the regulation, this is characterized fraud. I noticed that had something strange and already scheduled to play on a certain date. Then went to look again just had satellites to play. Pure deception! I played without know that. Now, if you haven't played yet, you have a right to claim that.

(PS: And there is also a detail: If you win the satellite, you are automatically registered in the target tournament with no choice, that is, if it is difficult to win a satellite, imagines two in a row.)
 
L

landore

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Exactly, if it is written in the regulation, this is characterized fraud. I noticed that had something strange and already scheduled to play on a certain date. Then went to look again just had satellites to play. Pure deception! I played without know that. Now, if you haven't played yet, you have a right to claim that.

(PS: And there is also a detail: If you win the satellite, you are automatically registered in the target tournament with no choice, that is, if it is difficult to win a satellite, imagines two in a row.)



Yes, it says in the satellites: "Do not play this satellite if you are unavailable to play the target tournament at its scheduled start time."

I'm unavailable to play the 3 days long target tournament, that's why I was waiting for the saturday tournaments that are at most 2 days long.

This is so ridiculous man. I never thought that Pokerstars, the most prestigious online poker room on the planet would do something like that with the users.

Like, the total disregard for people like me that are waiting for the tournaments they can play.
Let's just change everything without telling anyone, and then try to convince them that they are wrong and that was the plan all along.
 
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