Originally Posted by atownshend
Here is a copy of the email I mentioned.
PokerStars has become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.
In a case such as this it is our policy to confiscate the balances of the offender(s) and for PokerStars to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.
To confirm your credit, please log onto your PokerStars account, go to the 'Cashier' screen and click the 'History' button. Your share will be shown as "REFUND", followed by the amount of the credit.
The integrity of the games at PokerStars is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. PokerStars works hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.
We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question. Suffice to say that the offender(s) have been barred from the site and you will not encounter them again.
Thank you for your continued play at PokerStars. Please let us know if we can help you with any further issues or questions.
PokerStars Game Integrity Team
I am so pleased to see this. It is too bad you do not know if someone complained or if PS caught them cheating. Or if it was simple collusion or a form of multi using. I cannot blame them for not clarifying it, however; as soon as word gets out some clever little thief will simply find a way to slither around the rules.
I also got an email from a site I contacted and asked about it. It is this kind of attention that will keep the OLP industry on the up-and-up. This is important if we want it legalized.
"Jake (Player Care)
Jul 14 03:57 (PDT)
Thanks for fighting the good fight out there. I wanted to give you a quick response on what I know right now.
We don't allow any kind of remote access software. I don't know exactly what kinds of detection process we have, but I do know that people email us in with problems playing, and once we take the remote access software off their computer, they are able to play. I've even got a little macro button that spits out programmed information to people with these programs.
It looks like this:
(Any program that allows remote access or control of your computer will prevent Ultimate Poker from running. If you have any of the following programs, or other programs with similar functionality, they must not be running when you try to run Ultimate Poker:
Without realizing exactly what the program does, many people have one of these or similar programs installed on their work laptops so their computers can access an office network while on the road or to receive assistance from IT remotely.
If this doesn't ring any bells and you're still having trouble, let us know so we can assist you further in troubleshooting exactly what is causing this problem.
This should resolve the issue; however, if you continue to encounter any problems, please do not hesitate to contact us further. )
I hope this answers some questions for you.
Please let me know if I can assist you further.
Player Care Ace
So, they still mistook my original question as a problem with my program working. But that is not important. The only problem I have is that I am in California and am not allowed to play there yet!
Thanks for the update.