Any help cant login to A.C.R or B.C .P

#1 21st November 2016, 8:24 PM

After todays update i cant login i get error that says entry point clear request could not be located in dynmic link. i got there support and they had me unistall and reinstall but it still dont work. anyone know what to do? its not my firewall iv login 1000 times before this update

Black chip poker A.C.R and PokerHost are having login trouble after todays updates. Black chip poker told me 100s of people with windows xp, vista. and 7 can not login due to there updates. They are working on it and hope to have it fixed soon!! I hope its soon as i am one of those who cant login to any of the three,,

#2 22nd November 2016, 9:36 AM

You should have got Windows 10 when it was free.

I just started both ACR/BCP and had to do an update (it took 5 mins) then I logged in without a problem.

#3 22nd November 2016, 10:02 AM

I second that. It's frustrating.

#4 22nd November 2016, 10:43 AM

What ever computer you got such as Windows or MAC try calling their techinal support. They can talk you through configuring your operator system if its not a window provider. You can try and call your internet provider which I might try them first cause its most likely an internet issue and they have windows experience and guidance as well. I hope this helps. I am in school for information technology but just started so dont know to much yet.

#5 22nd November 2016, 4:06 PM

I had problem on Windows 10 as well. I would open ACR and it would download the update and when the update finished the update box would close and then it would try to connect and an error box would pop up. I uninstalled and downloaded new installer from ACR site and windows gave an immediate error it would not even run... So I installed the old one and tried to open and the same failure after the update box happened, then I tried this and it finally worked. I opened my task manager (right click on task bar select Task Manager) and then opened ACR and highlited it in task manager and as soon as ACR completed the update and the update box closed I hit end task button in task manager before it tried to automatically connect/sign in. Then the next time I opened ACR it opened right up.

#6 22nd November 2016, 4:13 PM

Originally Posted by smallfrie

I had problem on Windows 10 as well. I would open ACR and it would download the update and when the update finished the update box would close and then it would try to connect and an error box would pop up. I uninstalled and downloaded new installer from ACR site and windows gave an immediate error it would not even run... So I installed the old one and tried to open and the same failure after the update box happened, then I tried this and it finally worked. I opened my task manager (right click on task bar select Task Manager) and then opened ACR and highlited it in task manager and as soon as ACR completed the update and the update box closed I hit end task button in task manager before it tried to automatically connect/sign in. Then the next time I opened ACR it opened right up.

That's thinking outside the box. well done.

I don't think it is a Win10 issue, I had a look into my ACR/BCP folders on my hard drive and in there, there is a icon named Win10 fix.

#7 22nd November 2016, 6:04 PM

try deleting the program and re-downloading this will get rid of anything weird going on

#8 22nd November 2016, 9:45 PM

I have win 10 and I got on ACR no problem.

#9 22nd November 2016, 10:14 PM

Originally Posted by Zorba

I don't think it is a Win10 issue, I had a look into my ACR/BCP folders on my hard drive and in there, there is a icon named Win10 fix.

Yeah it may just be my Windows 10 version... I am on the Windows 10 Pro insider Evaluation copy, Build 14965.rs_prerelease.161104-1700
I am on the fast ring release of the insider Windows 10 builds, but I think I am about to just install the regular Windows 10 retail version back on my PC. These insider Windows 10 beta versions are driving me nuts.

#10 22nd November 2016, 11:31 PM

Guys, the mayority of the problems you are experiencing right now are because your are running the client using Windows Vista or XP. In order to correct this situation please change windows version to windows 7 or up and should be ok

#11 22nd November 2016, 11:32 PM

If after updating your operating system you keep experiencing issues, please contact our CS support for inmediate assistance to 1-877-314-4195 or through live chat

#12 23rd November 2016, 12:02 AM

Just tried to log on to Blackchip after update and Avast antivirus prevented me from opening it. I had to disable Avast antivirus to open Blackchip after update.

#13 23rd November 2016, 2:14 AM

Originally Posted by ACR Rep

Guys, the mayority of the problems you are experiencing right now are because your are running the client using Windows Vista or XP. In order to correct this situation please change windows version to windows 7 or up and should be ok

So I now have to go & purchase Win7 if I want to keep playing on the site??? I don't want to. I have an sh1tty old laptop with WinVista that works with all other sites I play on. Isn't it possible for you guys instead to modify your update so that all of us who are still operating with old OS can still play on the site? Aren't you guys losing business because of this???

#14 23rd November 2016, 2:15 AM

If I could login right now (as in this very moment) I'm pretty sure I'd withdrawal funds from both BCP & ACR. This is a piss off!

#15 23rd November 2016, 3:14 PM

Originally Posted by Poker Orifice

So I now have to go & purchase Win7 if I want to keep playing on the site??? I don't want to. I have an sh1tty old laptop with WinVista that works with all other sites I play on. Isn't it possible for you guys instead to modify your update so that all of us who are still operating with old OS can still play on the site? Aren't you guys losing business because of this???

I understand where you are comming from, every upgrade we make to provide a better gaming enviroment, better services, new features, will requiere a newest operating system, otherwise we would not been able to make any upgrade to the software and it will continue being the same software as it was years before. Unfortunately in order to correct this situation you will need to change to Windows 7 onwards.

#16 23rd November 2016, 7:32 PM

@pokerorifice you can get Windows10 for free if you want, that's what i did.

#17 23rd November 2016, 8:19 PM

seem not the only one. Yesterday I try with ACR and fabulous poker ( same platform ) I delete all both and reinstall both and nothing work. Try to create a new account as well nothing work.