ACR won't open after latest update on Mac

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BRADYboy2

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Hi guys, i went to open up ACR on my Apple desktop and nothing happens when i click on it, i then checked ACR on my windows laptop and it said there was a new update which took about 10mins to download and finally the client opened up but no matter what i do on the desktop the client just won't open. I have seen some players say they've had issues and some bugs when using ACR on Apple software previously but this isn't a bug, it's plainly not working, any input would be appreciated regarding this problem as ACR weren't too forthcoming when players asked about bugs previously and i haven't e-mailed ACR yet because before they told players it was their own fault due to connection issues before finally admitting they had issues with mac users so i'm not quite sure what to do. :(
 
TheNutz4You

TheNutz4You

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On windows I have right clicked the software on the desktop and went to properties and then to compatibility and clicked run as administrator and this have fix a lot of start up issues with poker software. don't know if it is the same on mac, but thought I would mention it.
 
kidkvno1

kidkvno1

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Any firewalls running?? My wifi on my win 10 laptop was turned off and ARC would load but closed up.
Your best bet is to Email ACR, or PM the ARC Rep on here, here's a link to his profile acr rep
 
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ACR Rep

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Hi guys, i went to open up ACR on my Apple desktop and nothing happens when i click on it, i then checked ACR on my windows laptop and it said there was a new update which took about 10mins to download and finally the client opened up but no matter what i do on the desktop the client just won't open. I have seen some players say they've had issues and some bugs when using ACR on Apple software previously but this isn't a bug, it's plainly not working, any input would be appreciated regarding this problem as ACR weren't too forthcoming when players asked about bugs previously and i haven't e-mailed ACR yet because before they told players it was their own fault due to connection issues before finally admitting they had issues with mac users so i'm not quite sure what to do. :(

Hi! Could you please tell me which Mac version you are using so I can send you the steps to correct this issue.
 
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GotEmGood

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I am having the same issue now. I re-downloaded ACR because of some glitches but now my Mac won't launch the App at all. I'm running Sierra 10.12. I attempted PM'ing the ACR rep but was unable to because I have not posted enough. Thanks.
 
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TheStallion

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Also having same problem

Having the same exact problem, spoke to ACR rep and gave me some basic instructions that any 13 year old could have figured out on their own. Did not resolve any of the problems. After multiple installs/uninstalls and resets on the Mac, ACR installs but doesn’t launch when you double click on the desktop or in applications.
 
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ChuckNola

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I am experiencing the same problem.

I guess MAC users are second rate citizens in ACR's mind
 
purple714

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This happens with my pc too. It usually doesn't last long and opens after a while...
 
D

domdiego

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I would like to test the ACR but it is not compatible with the Mac i tried many times with no success and have not been able to solve it so far, I have pokerstars since 2010 and never gave problem installing in the MAc, the 888 poker works perfect, the full tilt, the party poker, only the ACR that does not work in the MAc, I think that they do not interest to them the users of MAc only pc.
 
ovitoo

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This happens to me also. Usually unistall/reinstall works. Sometimes it doesn't tho and I just have to wait it out.
 
playinggameswithu

playinggameswithu

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Happened to me also.I did not reinstall because I was too lazy...is working now.Definite something on their end.
 
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