I have been unfairly suspended by ACR after doing everything they asked. This all started because I helped a friend sign up from my laptop and they believe it was my secondary account. My friend and I have both verified our identities and I even took a selfie holding my passport and ID as they asked and they still refuse to reinstate my account.
ACR has me jumping through hoops to try and get my account back and I have no idea what to do from here. I have money I owe people as I was being staked and I have been nothing but loyal to ACR since I joined. Does anyone have any advice?
In the UK any large companies that offer services/ products have to have a complaints department. All complaints departments are regulated by the Ombudsman Services.
When you log a complaint with a company, they have 4-8 weeks to resolve that complaint. Once resolved, if you are u happy with the resolve of that complaint. You have the rights to escalate said complaint to the Ombudsman Services.
They have the final say, so if your complaint is valid. They can overturn said company's decision and rule that you be compensated in some situations.
IRRELEVANT CONTEXT - SKIP
I had a similar issue with stars, except in my case. I got bored of one username and opened a new account. I deposited $800 dollars on there. Stars blocked the new account and requested proof of ID for verification. I provided this, and the account was unlocked. A year later, I decided I preferred my old user name so I asked stars to help me retrieve my password as I had forgotten it. Stars then advised that the account was closed after when I opened this new one due to the 1 account policy.
I could not retrieve the old account because my opponents would be at a disadvantage.
I flipped the argument and said that if that was the case then the new account should not exist.
The account should have been blocked when it went through verification. But because I had deposited money on it, it passed verification which means that the rule as at your discretion.
I advise them they were in breach of their own policy and proceeded to request to log a complaint.
I advised them that unless my complaint is upheld, this would be a clean sweep with the Ombudsman Services or who ever their governing body is.
The next email I received was advising my my account had been reinstated. With it, a link to their policies and a better less arrogant attitude.
CONITINUE HERE IF SKIPPED ABOVE MUMBLE.
You needed to find the equivalent of the Ombudsman Services or log the complaint with your Financial Conduct Authority and they will point you in the right direction.
Good luck mate
