ACR issues

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Ricardo Morales

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Ok guys I do not want to brag about untrustworthy sites but because there are plenty of posts out there on the web but look at a few cases I will mention.

1st:

I was using the Alec torelli code for deposites on ACR to get a ticket to a $33 satellite for the 500k tournament. After days of using the code and not using it, I contacted an agent via chat on their website and i explained what happened and he said I was going to be registered for the tournament on the following day. So i said thanks and next day went logged on thinking I was going to be registered and nothing. So i contacted them again and this other agent told me I had to wait until the next day to talk to the manager or who ever was in charge of the appartment to solve my problem. So on the 3rd straight day of contacting them about it this guy tells me on the chat that I cannot be registered because that code only works for first time depositors. At the moment I just thought that they should have been more clear about the codes but didn't mind much. I just thought "well is not that big of a deal"

So although I used the code, nothing happened.

2nd:

I played this table of 10/20 limit hold'em where I was playing 4 guys at first and then I kept crushing them and got up to $1,168 with a 245 buy in so thats like 5-6 times what I put in so I was doing great in great shape.

Then one of the players runs out of money and the others sat out. This guy rebuys and puts money in again. And goes inactive from the table for a little and then other one sat in. So now is only me with $1168, the other player with $500 and the other with $300. so they started to just collude with each other against me and only kept going after me although I was doing great and showed to be a good player. After a few beats and both of them just jumping into pots to fold and leave the other one winning there against me I eventually lost the 1k i had. Once that happened, these 2 players just disappeared from the site. they immediately satout of the table and did not even bother to face each other. So obviously something was fishy which lead me to believe they were colluding against me or whatever that is called.

Then I immediately sent an email to Security after an agent told me to do so. This was on the 10/16/2015. I thought I was going to be contacted within 24 hrs after the agent told me that was the time they would take to at least tell me whats going on.

After a few days I contacted them again since I did not hear from them and the agent had the nerves to tell me they did not receive any email from me and that I had to resend them. So i resent the email to support@americascardroom.eu and security@americascardroom.eu. I simply resent the email I had previously sent before. I did not change the email I sent before to make sure that I had sent the email to the correct email address. And in fact, the agent confirmed to me that they had received the emails to both addresses I sent them to. So at that moment I knew they had received both the email I sent on the 16 of October and the two I had just sent at that moment. So the agent said I had to wait again to receive an email from them.

I am still waiting to know whats going on.

3rd:

The third thing that just happened to me today is this:

I won a tournament ticket to a 10k GTD tourney that started at 6pm today (10/27/15) And i started playing late. Well long story short,

I get KKs preflop and I re raised a player preflop. This re-raise left me with a very short stack compare to the other stacks on the table and guess what happened. After I re-raise this player. Somehow the table freezes when He was about to make a decision. So i wait a few seconds and nothing so I take out my phone and recorded the screen, and opened other table in the tournament and it was working fine, so the other tables and the software in my computer along with the internet is working fine. Now I want my $30 ticket that is what the tournament cost to play another 10k tournament because this is an issue on their part and not mine which did not even let me see what happened. And the other player was just granted the coins I had just reraised. After like 5 mins my table came back up and I asked what he had and he had JJs. And was like you probably had A5 and that's why u folded. I was like why would I re-raise you being short-stack with A5 and told him I had KKs.

Anyways, I recorded everything with my cellphone and when I clicked on the chat link to chat with an agent about the incident, it said that they were not available at the moment which is never happening. This department works 24/7 And anyone playing at Americas Card Room knows that I am not making it up. So I find it weird how this happens to me and all of a sudden they are not even available so I had to send an email for which I am probably not going to see any reply.

Can anyone tell me where I can report this kind of problems if ACR does not come forward and fix it for me. Where could I report this issues and actually get results from. I just think is very unfair for this people to do this to me after I am a loyal customer who makes many deposits for them and creates revenue for them. So please someone help me with any information on this issue and where I could report this and send the video I recorded.

Thanks for reading this and have a good night. Anyone can feel free to shoot me an email if they want to at ricardo131521@hotmail.com

If any ACR agents see this post please contact me asap and solve the issue please thanks!!!! With that email you guys will be able to see what my account is on your site so please solve my issue.
 
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SuperDaveUp1

SuperDaveUp1

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read in there fine print not responsible for disconnections or table freezes. end quote
 
Zorba

Zorba

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Stop posting the same thing over and over again, they will only be deleted.


:(
 
Poker Orifice

Poker Orifice

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thanks for changing the title of this thread
 
A

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Ok guys I do not want to brag about untrustworthy sites but because there are plenty of posts out there on the web but look at a few cases I will mention.

1st:

I was using the Alec torelli code for deposites on ACR to get a ticket to a $33 satellite for the 500k tournament. After days of using the code and not using it, I contacted an agent via chat on their website and i explained what happened and he said I was going to be registered for the tournament on the following day. So i said thanks and next day went logged on thinking I was going to be registered and nothing. So i contacted them again and this other agent told me I had to wait until the next day to talk to the manager or who ever was in charge of the appartment to solve my problem. So on the 3rd straight day of contacting them about it this guy tells me on the chat that I cannot be registered because that code only works for first time depositors. At the moment I just thought that they should have been more clear about the codes but didn't mind much. I just thought "well is not that big of a deal"

So although I used the code, nothing happened.

2nd:

I played this table of 10/20 limit hold'em where I was playing 4 guys at first and then I kept crushing them and got up to $1,168 with a 245 buy in so thats like 5-6 times what I put in so I was doing great in great shape.

Then one of the players runs out of money and the others sat out. This guy rebuys and puts money in again. And goes inactive from the table for a little and then other one sat in. So now is only me with $1168, the other player with $500 and the other with $300. so they started to just collude with each other against me and only kept going after me although I was doing great and showed to be a good player. After a few beats and both of them just jumping into pots to fold and leave the other one winning there against me I eventually lost the 1k i had. Once that happened, these 2 players just disappeared from the site. they immediately satout of the table and did not even bother to face each other. So obviously something was fishy which lead me to believe they were colluding against me or whatever that is called.

Then I immediately sent an email to Security after an agent told me to do so. This was on the 10/16/2015. I thought I was going to be contacted within 24 hrs after the agent told me that was the time they would take to at least tell me whats going on.

After a few days I contacted them again since I did not hear from them and the agent had the nerves to tell me they did not receive any email from me and that I had to resend them. So i resent the email to support@americascardroom.eu and security@americascardroom.eu. I simply resent the email I had previously sent before. I did not change the email I sent before to make sure that I had sent the email to the correct email address. And in fact, the agent confirmed to me that they had received the emails to both addresses I sent them to. So at that moment I knew they had received both the email I sent on the 16 of October and the two I had just sent at that moment. So the agent said I had to wait again to receive an email from them.

I am still waiting to know whats going on.

3rd:

The third thing that just happened to me today is this:

I won a tournament ticket to a 10k GTD tourney that started at 6pm today (10/27/15) And i started playing late. Well long story short,

I get KKs preflop and I re raised a player preflop. This re-raise left me with a very short stack compare to the other stacks on the table and guess what happened. After I re-raise this player. Somehow the table freezes when He was about to make a decision. So i wait a few seconds and nothing so I take out my phone and recorded the screen, and opened other table in the tournament and it was working fine, so the other tables and the software in my computer along with the internet is working fine. Now I want my $30 ticket that is what the tournament cost to play another 10k tournament because this is an issue on their part and not mine which did not even let me see what happened. And the other player was just granted the coins I had just reraised. After like 5 mins my table came back up and I asked what he had and he had JJs. And was like you probably had A5 and that's why u folded. I was like why would I re-raise you being short-stack with A5 and told him I had KKs.

Anyways, I recorded everything with my cellphone and when I clicked on the chat link to chat with an agent about the incident, it said that they were not available at the moment which is never happening. This department works 24/7 And anyone playing at Americas Card Room knows that I am not making it up. So I find it weird how this happens to me and all of a sudden they are not even available so I had to send an email for which I am probably not going to see any reply.

Can anyone tell me where I can report this kind of problems if ACR does not come forward and fix it for me. Where could I report this issues and actually get results from. I just think is very unfair for this people to do this to me after I am a loyal customer who makes many deposits for them and creates revenue for them. So please someone help me with any information on this issue and where I could report this and send the video I recorded.

Thanks for reading this and have a good night. Anyone can feel free to shoot me an email if they want to at ricardo131521@hotmail.com

If any ACR agents see this post please contact me asap and solve the issue please thanks!!!! With that email you guys will be able to see what my account is on your site so please solve my issue.

Good day Mr Morales,

Let me introduce myself,

I am the ACR rep the in CardsChat forum. After checking one by one of the issues you previously mentioned, we noticed:

1. The terms and conditions of this promotion clearly states that this promotion is ONLY for new accounts making a first time deposit. However, I will make an exception for you since you recently created the account, we will register you for today's $30+$3 tournament scheduled at 8:45pm ET TID 3593843

2. I really apologize you feel that way about the email you sent but we answered 2 hours and 18 mnutes after you made the report. The email was sent at 04:22am, our security department answered at 06:40am. As we mentioned on the email we do not discuss the actions taken against other players, we can discuss that at this moment there is no collusion evidence as per our Security Team. We reviewed the sessions against the users reported in the fixed limit tables and we can confirm that the 2 users played their cards fairly.

3. Please note that we replied 2 hours after you sent yesterday's email. (You can check your inbox with the resolution on this matter) Stating that the security team reviewed the game play and none players have connectivity issues, no lagging issues were found and no time outs occured but yours, meaning that the platform did not show any downtime. No refund applies.

P.S are you getting our email? If you are not please let me know so we can troubleshot on it.
 
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fletchdad

fletchdad

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What your winnings have to do with my post?


His winning have nothing to do with your post. It is his signature. That appears with every post he makes, unless he changes his sig......
 
R

Ricardo Morales

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Good day Mr Morales,

Let me introduce myself,

I am the ACR rep the in CardsChat forum. After checking one by one of the issues you previously mentioned, we noticed:

1. The terms and conditions of this promotion clearly states that this promotion is ONLY for new accounts making a first time deposit. However, I will make an exception for you since you recently created the account, we will register you for today's $30+$3 tournament scheduled at 8:45pm ET TID 3593843

2. I really apologize you feel that way about the email you sent but we answered 2 hours and 18 mnutes after you made the report. The email was sent at 04:22am, our security department answered at 06:40am. As we mentioned on the email we do not discuss the actions taken against other players, we can discuss that at this moment there is no collusion evidence as per our Security Team. We reviewed the sessions against the users reported in the fixed limit tables and we can confirm that the 2 users played their cards fairly.

3. Please note that we replied 2 hours after you sent yesterday's email. (You can check your inbox with the resolution on this matter) Stating that the security team reviewed the game play and none players have connectivity issues, no lagging issues were found and no time outs occured but yours, meaning that the platform did not show any downtime. No refund applies.

P.S are you getting our email? If you are not please let me know so we can troubleshot on it.

Thanks for replying. I will check my junk box because I had not received the emails but I guess they could be in the junk box. Thanks for the ticket. And about the freeze in case three it did happened and would like to send you the video if you need it so you guys see it really happened although the software and other tables were working fine except for mine after I did the reraise. So in case you want me to send you the email I would happily send it to you so you see why I was pissed.
 
A

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Thanks for replying. I will check my junk box because I had not received the emails but I guess they could be in the junk box. Thanks for the ticket. And about the freeze in case three it did happened and would like to send you the video if you need it so you guys see it really happened although the software and other tables were working fine except for mine after I did the reraise. So in case you want me to send you the email I would happily send it to you so you see why I was pissed.

Thank you Ricardo,

Sure, we will be more than happy to double check this issue for you. Also note that you can contact us at 1-877-314-4195 if you do not receive an answer in 24 hours.

Also make sure to check on your "Game info" under "My tournaments" since the entry is for today. I just do not want you to miss the tournament.

Have a great day and good luck!

Regards
 
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Ricardo Morales

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Thank you Ricardo,

Sure, we will be more than happy to double check this issue for you. Also note that you can contact us at 1-877-314-4195 if you do not receive an answer in 24 hours.

Also make sure to check on your "Game info" under "My tournaments" since the entry is for today. I just do not want you to miss the tournament.

Have a great day and good luck!

Regards

Ok. I found a way to make the video so anyone can see it so just click on the link below and which is a link that I created so that anyone can see it from my onedrive page. I did this because I tried sending it to the email on acr but they replied asking for a .zip or rar file but the file is still too large to be sent via email. So please just click on the link and wait a few seconds until it loads. Have a good day.

Anyone can also click on it to see if they wish to.

https://onedrive.live.com/redir?res...378&authkey=!AB-0SzWwVjgSXCA&ithint=video,mp4
 
A

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Ok. I found a way to make the video so anyone can see it so just click on the link below and which is a link that I created so that anyone can see it from my onedrive page. I did this because I tried sending it to the email on acr but they replied asking for a .zip or rar file but the file is still too large to be sent via email. So please just click on the link and wait a few seconds until it loads. Have a good day.

Anyone can also click on it to see if they wish to.

https://onedrive.live.com/redir?res...378&authkey=!AB-0SzWwVjgSXCA&ithint=video,mp4

Good day Ricardo,

Indeed the table got frozen because of the connection, when you opened another table, that created a new connection, that's why the other table works without problem, if you have closed the frozen table and re opened (creating a new connection to it) it would have corrected the issue.

Regards
 
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Ricardo Morales

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Good day Ricardo,

Indeed the table got frozen because of the connection, when you opened another table, that created a new connection, that's why the other table works without problem, if you have closed the frozen table and re opened (creating a new connection to it) it would have corrected the issue.

Regards

Ok. Well thanks for the replies it changed my mind about you guys. I see that you guys are willing to solve the problems so thanks for that. Have a good day and now I now why it happened then.
 
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