Ok guys I do not want to brag about untrustworthy sites but because there are plenty of posts out there on the web but look at a few cases I will mention.
I was using the Alec torelli code for deposites on ACR to get a ticket to a $33 satellite for the 500k tournament. After days of using the code and not using it, I contacted an agent via chat on their website and i explained what happened and he said I was going to be registered for the tournament on the following day. So i said thanks and next day went logged on thinking I was going to be registered and nothing. So i contacted them again and this other agent told me I had to wait until the next day to talk to the manager or who ever was in charge of the appartment to solve my problem. So on the 3rd straight day of contacting them about it this guy tells
me on the chat that I cannot be registered because that code only works for first time depositors. At the moment I just thought that they should have been more clear about the codes but didn't mind much. I just thought "well is not that big of a deal"
So although I used the code, nothing happened.
I played this table of 10/20 limit hold'em where I was playing 4 guys at first and then I kept crushing them and got up to $1,168 with a 245 buy in so thats like 5-6 times what I put in so I was doing great in great shape.
Then one of the players runs out of money and the others sat out. This guy rebuys and puts money in again. And goes inactive from the table for a little and then other one sat in. So now is only me with $1168, the other player with $500 and the other with $300. so they started to just collude with each other against me and only kept going after me although I was doing great and showed to be a good player. After a few beats and both of them just jumping into pots to fold and leave the other one winning there against me I eventually lost the 1k i had. Once that happened, these 2 players just disappeared from the site. they immediately satout of the table and did not even bother to face each other. So obviously something was fishy which lead me to believe they were colluding against me or whatever that is called.
Then I immediately sent an email to Security after an agent told me to do so. This was on the 10/16/2015. I thought I was going to be contacted within 24 hrs after the agent told me that was the time they would take to at least tell me whats going on.
After a few days I contacted them again since I did not hear from them and the agent had the nerves to tell me they did not receive any email from me and that I had to resend them. So i resent the email to firstname.lastname@example.org
. I simply resent the email I had previously sent before. I did not change the email I sent before to make sure that I had sent the email to the correct email address. And in fact, the agent confirmed to me that they had received the emails to both addresses I sent them to. So at that moment I knew they had received both the email I sent on the 16 of October and the two I had just sent at that moment. So the agent said I had to wait again to receive an email from them.
I am still waiting to know whats going on.
The third thing that just happened to me today is this:
I won a tournament ticket to a 10k GTD tourney that started at 6pm today (10/27/15) And i started playing late. Well long story short,
I get KKs preflop and I re raised a player preflop. This re-raise left me with a very short stack compare to the other stacks on the table and guess what happened. After I re-raise this player. Somehow the table freezes when He was about to make a decision. So i wait a few seconds and nothing so I take out my phone and recorded the screen, and opened other table in the tournament and it was working fine, so the other tables and the software in my computer along with the internet is working fine. Now I want my $30 ticket that is what the tournament cost to play another 10k tournament because this is an issue on their part and not mine which did not even let me see what happened. And the other player was just granted the coins I had just reraised. After like 5 mins my table came back up and I asked what he had and he had JJs. And was like you probably had A5 and that's why u folded. I was like why would I re-raise you being short-stack with A5 and told him I had KKs.
Anyways, I recorded everything with my cellphone and when I clicked on the chat link to chat with an agent about the incident, it said that they were not available at the moment which is never happening. This department works 24/7 And anyone playing at Americas Card Room knows that I am not making it up. So I find it weird how this happens to me and all of a sudden they are not even available so I had to send an email for which I am probably not going to see any reply.
Can anyone tell me where I can report this kind of problems if ACR does not come forward and fix it for me. Where could I report this issues and actually get results from. I just think is very unfair for this people to do this to me after I am a loyal customer who makes many deposits for them and creates revenue for them. So please someone help me with any information on this issue and where I could report this and send the video I recorded.
Thanks for reading this and have a good night. Anyone can feel free to shoot me an email if they want to at email@example.com
If any ACR agents see this post please contact me asap and solve the issue please thanks!!!! With that email you guys will be able to see what my account is on your site so please solve my issue.