ACR Hand History Failure

ScooperNova

ScooperNova

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I recently had a horrible downswing on Americas Cardroom involving cooler after bad beat after cooler. These things happen. I began requesting hand histories by email for each substantial loss I took to a bad beat or cooler to analyze my play and to have a record of my insane bad luck. ACR didn't email me any of the requested hands. I checked my spam and it wasn't there. Is this function broken for everyone?
 
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Hello ScooperNova,

We are sorry about the incovenience. About last night, we were having ISP issues, our techs already fixed the problems and everything is running normally.

If you have not gotten the information requested I will more than glad to provide you with it. Please send me a private message with your username and the time lapses you want us to review.
 
ScooperNova

ScooperNova

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Yeah I have no idea when it happened. I didn't take notes as I expected the histories to be emailed as I requested. Thanks anyway.
 
ScooperNova

ScooperNova

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Hand histories are never sent via email. I say this after 3 failures on different days.
 
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Hand histories are never sent via email. I say this after 3 failures on different days.

Good morning,

We are very pleased to inform you that we have reviewed on all emails in order to solve any pending inquiry but we got no results. we are afraid we are not receiving sucessfully your emails or you are not getting ours either.

I will really like to help you out with this matter. Would you please send me a PM with your user information, the lapse of time you want us to sent or the tournaments ID to review; rest assured to solve this inquiry as soon as possible.
 
ScooperNova

ScooperNova

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Good morning,

We are very pleased to inform you that we have reviewed on all emails in order to solve any pending inquiry but we got no results. we are afraid we are not receiving sucessfully your emails or you are not getting ours either.

I will really like to help you out with this matter. Would you please send me a PM with your user information, the lapse of time you want us to sent or the tournaments ID to review; rest assured to solve this inquiry as soon as possible.

Again, I did not keep track of the lapses. I just expected it to work. It's ok thanks anyway.
 
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