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Enthusiast
Silver Level
Hi my name is Viralization on the tables and I was playing the 4:30 am EST 2k 6 max on friday last week and I saw two playing giving each other chips during the bubble where 7 players cash with 8 remaining. The chip leader named miscusee was giving the short stack sugardanny chips when sugardanny was in the big blind when he was the short stack and he had only 3 big blinds having 6k total. I saw this happening also the level before but I didnt realize it until the 1k-2k level. The play went as followed. miscusee in the small blind raised to 4k and sugardanny raised all in for his remaining 2k and miscusee instantly folded. After that sugardanny was not the shortest stack. The bubble player PassoGiveUp saw the same thing I realized and was typing saying this should be reported and shortly after PassogiveUP bubbled while sugardanny was gaining chips from miscusee because miscusee had bigger stack more than most of the remaining players. Miscusee ended up winning the whole thing and sugardanny finished in 6th. I believe it would be right that those two players be disqualified and that I and the remaining players should get a payjump including the bubble and second bubble. I called later that morning and told a rep about the issue and they said that they would look into it. I also sent an email about it. I called 1 or 2 days later and the rep said to send the hand numbers that this happened in but for whatever reason those hands werent recorded on my end. Then they said they will message their poker experts about it. I called the next day and they said there working on it. I called the day after that and they still give me the same answer. Remember I sent 4 email about this and called 4 timesthrought the week before today. Ticket id is MNH-983-62237. I called today and asked the rep to check on the staus on the issue, he put me on hold for 10 min then hung up. I called 1 minute later and said that the rep helping me with the issue on the phone hung up. Right after that they hung again! I called a third time and the lady told me they would let me know on the update if it affected me, but It did affect me and the remaining players. I shouldnt take 7 days to resolve an issue about two cheating players and I payjump. Ive been playing on ACR for years and after all of this Im just plain disgusted.