ACR/BCP Not Showing Accounts Correctly

Pokerguy6666

Pokerguy6666

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Hi, I just noticed that my birthday is off by 1 day in my personal info on ACR and BCP. I contacted customer support and they said:

"Hi Sir we are aware of the error, the IT department is working to have this change in the next few weeks"

so everything is fine, but I was just wondering if anyone else's birthday is off ?
 
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Gary_Heart

Gary_Heart

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I noticed I could not see my account details a couple of days ago - like cash balance !! :eek:
So I asked customer support ...
Subject: Can't see my account
Message: when I click on cashier in poker client just a blank black screen pops up - no account information at all !!

And they responded ...
Dear Gary,
We hope this email finds you well, It's a pleasure for us to assist you.

We have been reporting this issue with our developers, they have been working on it, although there are some options that have been letting the App run correctly.
Would please fallow this steps to see if it works.

1. temporary disable the firewall
2. add and exception on the antivirus if you have one.
3 make sure as well to have java and above flash player updated.

If these steps does not help please let me know so we can follow with further support;.

I really don't trust on-line poker especially when the want me to disable my anti-virus :icon_puke

Now COME ON - fix it already and stop with the excuses to violate my anti-virus programs :mad:
 
NHequalsFU

NHequalsFU

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My birthday is off by a day as well. I contacted them and they said it was right on their end just a glitch in the system. Very wierd to say the least.
 
Vfranks

Vfranks

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Yes, mine is off by one day as well, and got the same response when I sent them an inquiry about it in January.
I can not even access my cashier today for some reason, I just get a blank page that is just showing up all black, just like Gary.

edit: I did update my GPU driver today, wonder if that has something to do with it. Not sure why it would but I dunno.
 
smallfrie

smallfrie

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iwont20

iwont20

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I registered on BCP just yesterday and mine birthday date is correct. Need to check on ACR though.
 
grumblbrumbl

grumblbrumbl

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Are they even worried about our birthdays? Here is my
27724aa853a78676574a537a8a58f9bb-full.png
 
C

CuddlyBobcat30

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Yeah mines off by a day. Also sometimes the account balance shows more than I actually have... for some reason it shows Balance Available and Balance in Play added up but when I leave a table for a few minutes afterwards it adds the money I took with me from the table to my bankroll but shows I still have cash in play.... I think their client is a little bit jankey and could be upgraded.
 
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